Aquasure Harmony Series 32,000 Grains Whole House Water Softener with High Performance Automatic Digital Metered Control Head | Reduces Hardness & Minerals | Improve Water Quality | For 1-2 bathrooms

I've been in water treatment for 15 years. Six years of that has been spent in industrial water treatment with RO systems up to 1600gpm, pretreatment by softeners the size of pick up trucks. Various chemical injections and multimedia filtration. Primarily in the oil, gas and power plant industries.This system is very small in comparison but the science and process is the same.My house hold water treatment system is as follows: city water (surface water)-meltblown cartridge-carbon block-carbon block- softener (Aquasure 32000 grain)- drinking water RO.Please let me elaborate on a few things to make sure you are setup for success.Install a chlorine removal system prior to the softener. This will extend the life of your resin. Any whole house carbon filter will be sufficient. Stay below 2ppm chlorine.Install a sediment catching filter (string wound or melt blown). This will likely help with differental pressure on softener between regenerations and increase overall water quality.Perform hardness test prior to purchase for proper sizing. Sizing a the softener too small for your use increasing regeneration frequency. Which will shorten the lifespan of the resin. However, the softener will still produce soft water throughout its lifespan.This is a 32000 grain softener. It has the potential to remove 32000 grains of hardness causing minerals (calcium, magnesium). My feed water is 5grains per gallon prior to my softener. If I am to utilize 90% of this resin capacity prior to a regen, I would be able to soften 5760 gallons of water before I should Regen. 10% is reserved to prevent hard water/resin exhaustion and to allow time for time/metered based regen to kick in at 2am.This leads me to probably the second most important thing to consider. The control head is programmed to regen at 1000 gallons. This is extremely conservative and likely based on a feed hardness around 25-30 gpg. The more you regen, the shorter lifespan of the resin.This could mean shorter lifespan of the softener if you do not have the resources to cost effectively replace the resin.Please, whether you have to send off a sample of your water to a lab or buy a cheap test kit, know your feed water hardness. I changed mine to 5760 gallons before a regen is triggered. I am going to regen 6 times less than programmed setpoint. Using less salt and increasing the lifespan span of my resin. Loading less salt. Buying less salt. Win win win.We have a family of four in my home. After reviewing our summer water usage, of 7.5-10 thousand gallons. You can see I am going to regen my resin 1.7 times month while supervising my softener differential pressure.At stock setpoint, I would regen 10 times at max usage. Big difference.Purchasing a test kit is best as this will allow you to monitor your feed hardness by season. Sometimes, water companies will change feed sources or change their treatment regimen or chemicals. Changing your water profile. There are many variables to consider.Onto this softener. It's a fleck style head with somewhat fleck style controls. Quality is decent for a residential unit.The digital controls are convoluted and will require frequent reference to the user manual. However, the overall set up and operation is relatively simple.Upon install, I had 0 problems. No leaks and a successful Regen.After a 10 minute flush, I had 1 ppm hardness at my faucet. Down from 85.5ppm (5 grains per gallon) before softener.Plan to provide shelter for this softener as it should not be installed exposed to sun and rain. Keep in mind that if you install it indoors, which I considered, and there is a catastrophic failure causing a leak, you will flood your home if draining for such an event isn't considered.I will update this review with relevant pros and cons after more usage.Overall, this system gets the job done.Update 10/18/23-My feed water hardness changed to 8gpg. Leading to hard water before regeneration. After adjusting my gallonage setpoint, I will be fine. Best practice is to leave it this way for the near future and reassess. We have gone through drought conditions, temperature changes and then a high amount of rain. This can have affects on the surface water source and the treatment plant operations.The only issues I have with this softener so far are:-lost totalizer (counted) gallons if I enter the menu. This needs to be fixed by the manufacturer.-lost totalizer gallons during a power outage. This will lead to hard water as the count resets. This needs to be fixed by the manufacturer.-clock isn't accurate. I had to abandon time/throughput based regeneration and move to throughpit (meter gallons) only. This needs to be fixed by the manufacturer.If you are experiencing hard water issues before regeneration occurs, check your feed water hardness, meter regen setpoint and ensure your brine tank is running empty during regeneration step brine draw.Update 12/1/2024- I have been using this softener now for well over a year. Overall, I am satisfied with the product for the price. I always have soft water and I am continuing to check my feed water hardness periodically. As long as the control head continues to function correctly, I suspect I will get many years out of this softener and it's resin. Likely well beyond five years.Yesterday's feed water test (first in several months) was 7 grains per gallon. 32000 grains/7 grains=4,571 gallons. 4,571X.90=4,113 gallons for my metered regeneration setpoint. We do not want to utilize 100% of the capacity. So 90% is the desired number.Yesterday, I had soft water directly up until regeneration. Indicating the softener is performing as intended.For this softener, I recommend meter regeneration setting (throughput) only. The time based or meter/time based is not efficient or reliable.Until I have an issue with this softener, this will be my last update.

It was easy to replace my previous water softener. Thankfully, I didn't need to do any soldering, but I did need to get an extension. It took a couple of hours to remove my old one and install this one. The space I was putting it in was tight between my HVAC and water heater, but it fit.

It works great so far. I’ll come back in a few years to update how it’s going. Initialy it has some odd taste, but after a cycle, the water gotten better

Installed this in 2021 (32,000 with standard resin). Recently experienced some problems so the control valve components were removed and cleaned. The brine tank was also cleaned, including the brine well float valve. A factory reset of the digital control was done and a manual regeneration performed with Res Care added to the brine well. The water heater tank was also flushed to remove rust, sediment, and any residual hard water. All appears to work well again. No obvious problems were found. Four years without maintenance is probably to blame. I am still pleased with the system. I may start replacing the Fortitude pre-filter every month or so. The local water utility reports 18 grains hardness and 1 ppm iron. The iron content seems higher than that so I may replace the resin with Fine Mesh.

Took me a while to find someone to install this unit, which cost me over $500 to do so, but really like the unit, and the ease of reading the capacity, which gives me a good idea when it needs to be energized. Also is much less noisy than the prior unit (during those re-energizing periods).

One of the best values for a water softener system. Customer service was responsive. Requested a 3/4" adapter instead of 1" and they sent one for free. Only issue i had was with the drain quick connect. Apparently I didn't push it in enough to seal properly so when it ran the initial setup it didn't release the air in the chamber and started leaking. After I fixed the issue I ran the setup again and it worked perfectly.