Why there is no sound output?

Our midi pad doesn't sound alone. Make sure you have installed DAW or other softwares on your computer/mobile devices. You can also seek help from Donner Online Customer Team for a Melodics or Cubase Kit code.

Seems it is not compatible with my tablet or mobile phone, what's the matter?

Check the input interface of your tablet or phone. If your tablet or phone input port is USB-C, you can connect it with the OTG cable in the package. If your tablet or phone input port is lightning port, you need to buy USB-A to lightning OTG cable.

What systems are compatible with this product?

Our starrypad is compatible with phone, tablet and computer. Android, ios, windows and mac are compatible. Make sure you download appropriate softwares compatible with these syestems to use.

When I connect my DAW software, it does not respond.

1.Check if the USB cable is intact and make sure the USB cable is connected to the port of your devices.

One or several pads do not produce sound.

1.Check if there are impurities (such as food or liquid) getting into the midi pad.

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🎶 Elevate Your Sound, Own the Stage!

BOOST YOUR BEAT GAME - Tap Tempo and ultra-low latency ensure your rhythm is always on point.
SEAMLESS INTEGRATION - Compatible with PC, Mac, iOS, and Android for effortless music production.
VISUAL RHYTHM MASTERY - Adjustable lighting helps you stay in sync and organized while you create.
UNLEASH YOUR CREATIVITY - With 16 backlit pads and 48 assignable options, your musical potential is limitless!
CUSTOM CONTROL AT YOUR FINGERTIPS - Two assignable buttons and additional faders for personalized performance.

The Donner STARRYPAD MIDI Pad Beat Maker is a versatile music production tool featuring 16 customizable backlit pads, USB-C connectivity, and compatibility with various devices. It includes 40 free courses to enhance your skills and offers additional control options for a personalized experience.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Fatima A.

Best international shipping I've ever tried. Worth every penny!

3 days ago

Rajesh P.

Customer service was outstanding when I had questions about the product.

2 days ago

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Product Dimensions	14.91 x 21.31 x 3.3 cm; 821 g
Item model number	DPD-16
Colour	Black
Compatible Devices	PC, Phone, iPad, iphone
Connector	USB
Hardware Interface	USB
Supported Software	Cubase LE, Cubasis LE, Wavelab LE
Material Type	silicone
Musical Style	electronic
Instrument Key	Any
Number of Keyboard Keys	16
Hardware Platform	PC/Mac
Item Weight	821 g

Donner STARRYPAD MIDI Pad Beat Maker, 16 Rhythm Pads, 2 Assignable Buttons, USB-C, Backlit Drum Pads, Beat Maker, Includes USB Cable, Music Production Software, 40 Free Courses

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