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Q: your "full length" robes say they are 58 inches. Is that measured from the shoulder to the bottom hem, or from the top of the hood to the hem?

Product length is measured from the back of the neck where the hood is stitched to the robe all the way down (hood length is not measured)

Q: Does this robe have an inner tie? To help keep the one side up?

it does not just the one outer tie

Q: Are all of the color options in full length. (Some of the photos of colors show in a shorter mid calf length.)

Full Length sizes are offered as 'Extra Tall' on the size selection drop down list. When you select Extra Tall Size, full length sized colors are shown as available colors. Thank you.

Q: I just washed the robe for the first time & the strap in the back is all shredded it, has this happened to you?

No. The robe must be washed on the delicate,cold water cycle, air dried. Because I didn't follow these instructions the robe Shrunk! I had to buy another robe to replace the one that I shrunk.

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Have a Question? See What Others Asked

your "full length" robes say they are 58 inches. Is that measured from the shoulder to the bottom hem, or from the top of the hood to the hem?

Does this robe have an inner tie? To help keep the one side up?

Are all of the color options in full length. (Some of the photos of colors show in a shorter mid calf length.)

I just washed the robe for the first time & the strap in the back is all shredded it, has this happened to you?

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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