Sunbeam XXL Heating Pad, 20"x 24", For Back, Neck, Shoulder, and Period Cramp Pain Relief, 4 Heat Settings, Auto Shut-Off, Machine-Washable, Gifts For Mom & Wife, FSA/HSA Eligible, Dark Teal

Well I had to return 2 other heating pads before I found this one . This one was the keeper. The size is just right . But most importantly the control is easy to use . And it did not smell like burnt plastic like one I sent back.

I have a panful lower back especially in early morning. I bought one of these to use and love it, in fact I ordered 2 more for my wife and for my RV. They are wonderful and roll up nicely when not in use.

I love this heating pad.Works great and quality product.Arrived promptly

I like that it's a large size. Took a star off, because it gets really hot on the second to low setting. I wouldn't lie on it and go to sleep since it gets so hot. Also has a weird smell, but I don't know if that's just my sensitive nose.

UPDATE: I decided to contact Sunbeam through Amazon after this heating pad completely failed after less than 7 months. (Actually, I've bought at least 8 or 9 Sunbeam heating pads in recent years through Amazon or in stores, and all failed in months, but I never filed a complaint.) So this time, I contacted Sunbeam about this heating pad because I'm tired of wasting my money. They sent me a list of information they needed such as model number, proof of purchase, code number from the electric prong (which is illegible for normally sighted people, no less someone with low vision like me, but I got it with a 10x magnifier, and they also wanted a photo of the pad. After sending them the information, a day or two went by without a response from them. I threw away the nonfunctional heating pad. Then a day or two after that, they replied with a whole list of MORE pictures and information they needed, as well as asking me for the same information all over again! It was all ridiculous! I had already given them the model number, but they wanted me to write it on a piece of paper, and take a picture of it on the heating pad! WHY?? They already had the picture I sent of the heating pad, and they already had the model number I gave them! Then they wanted me to take a "clear" picture of the code on the inside of the electrical prong, which is impossible even for a fully sighted person. The code is silver on a silver prong and is on the inside of the prong! I reminded them I had already given them a picture of the heating pad, the model number, the code number, and proof of purchase from Amazon. I told them I had thrown the broken heating pad away, and then after all that back and forth and making me jump through hoops, they informed me there would be no refund or replacement unless I could ship the broken heating pad back to them! Note: This is Sunbeam customer service, not Amazon. They should call themselves Sunbeam Customer No-Service, and obviously I will never buy another thing from them. Also obvious they don't care, otherwise they wouldn't treat faithful customers this way.Very disappointed in Sunbeam heating pads. Apparently they are now made to fail within a short period of time. The quality has gone far downhill. I've bought many of their heating pads over the years, and most recently have had this same issue of them not working very long. I only got this one because of the large size for my bad back. Bought it in July last year. Didn't start using it until September due to a health issue. Now it's only seven months later, and it no longer works. I expect a heating pad at this price to work much longer than that. From what I'm reading, it's useless to contact customer service. I will just look for a different brand with good reviews. Shame on you, Sunbeam. This is a ripoff.

Just the right size for the entire back and three settings are plenty. Soft material that doesn't slide around.

Love it. Works great and gets nice and hot! I work a very physical job and use this almost every night. The size is perfect. Covers from my shoulders down to my lower back.

Made in the US, multiple heat settings, heats up quickly, plugs are secure, size is perfect and would buy again.