Is this a Wi-Fi-enabled smart lock?

No. It utilizes the Matter over Thread networking protocol and requires a compatible Matter-and-Thread-enabled smart hub (such as the Aqara M3 Hub) for network integration.

Why is my smart door lock unable to connect to the hub or app?

For Matter-over-Thread devices, ensure: 1) You are using an 2-in-1 Matter Controller & Thread Border Router 2) Your router supports IPv6 3) Your phone and hub are on the same local network during setup. If issues persist, restart your hub and router.

Why does my lock's adapter feel loose and fail to operate properly?

Before installation, ensure the adapter matches your tailpiece shape. An incorrect fit—even if installed—may leave the lock cylinder improperly seated, causing motor failure and operational issues.

Why isn’t the motor working properly?

Please ensure the correct adapter is selected from the 9 included sizes and that the lock body is firmly secured to the door using the provided adhesive pads if needed.

How can l confirm if this product fits my door?

To ensure compatibility, please check your lock cylinder thickness, key thickness, and the distance from the cylinder center to the door edge before purchase.

Manufacturer	Lumi United Technology Co., Ltd
Item Weight	1.16 Kilograms
Product Dimensions	6.2 x 5.99 x 15.19 cm; 1.16 kg
Batteries	1 Lithium Ion batteries required. (included)
Item model number	EL-D02E
Color	silver
Style	Smart Lock U200 Silver
Material	Metal
Shape	Rectangular
Power source type	Battery Powered
Voltage	1.5 Volts
Installation Method	Self-Adhesive
Number Of Pieces	1
Special Features	Auto-Lock
Included components	Smart Lock U200 × 1, User Manual Aqara Battery Cylinder Adapter Set Hex Screwdriver USB-C Cable AAA Batteries 4, 3M Sticker EVA Pad Kit Screw Power Bank Bag 1
Batteries Included?	Yes
Batteries Required?	Yes
Battery Cell Type	Lithium Ion
Battery life	6 months

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