PURPLE LEAF 10ft Patio Umbrella Outdoor Square Umbrella Large Cantilever Umbrella Windproof Offset Heavy Duty Sun for Garden Deck Pool Patio, Black

I almost never write reviews, but I had to for this because Purple Leaf went above and beyond. Their customer service was outstanding.But, first, the product itself. This is the second Purple Leaf cantilevered umbrella we've purchased. The quality is terrific, especially at the price point. The pole is strong and solid. The fabric is strong, durable, and attractive. This does not look cheap at all. Everything is high-end. All of the mechanisms work well. And based on our first umbrella, these are very durable, even with strong sun and wind.It takes some effort to assemble it, but it is very do-able. The instructions are above-average; they could include more precision and guidance. We made a couple of mistakes, but they were easy to correct.The 9x11 cantilevered umbrella we ordered does not come with a cover. It's worth the investment to buy one separately. (It also doesn't come with a base, so you'll have to order that as well. Again, even taking into consideration these separate purchases, this is still a great value for a top-end patio umbrella. We can't recommend this strongly enough.)The real amazing thing about this purchase, however, was the customer service. Everything went incredibly smoothly, and Purple Leaf's customer service repeatedly checked in on the process to make sure everything was moving along properly. Bravo to Purple Leaf!

Our deck is on the south side of our house and gets full on sun from mid afternoon to early evening. This umbrella shades nearly the entire deck if properly positioned and angled. We are truly using our deck comfortably for the first summer since we purchased the home. It has been very sturdy even in 25mph wind gusts. Easy assembly and very easy to use. We recommend the WHEELED base! Even when fully weighted we are able to easily locate the umbrella using the wheeled base.

Apologies for the length of this review.This is my second Purple Leaf Umbrella (10ft square Patio Cantilever Windproof Offset and Heavy Duty). The first is still in service (different size and model).It arrived in a very timely fashion and there was no damage in transport. Setup was straightforward and I only needed my wifes help for about 5 minutes to align and lift the main structural support and canopy. The design is very good and the manufacturing of that design is solid and precise.I also got the PURPLE LEAF Offset Patio Umbrella Base with Wheels, Sand/Water Filled Square for the added weight/stability and mobility. I filled the base with 200 lbs of sand and had two additional external sandbags filled with an additional 40lb each. The base itself is about 65lbs. For a total of 345 lbs.The rest of the story….. on the second day it was deployed, dead calm, I was working in its shade…. 6 feet away from the base. A slight puff of wind and I turned to check on it. Perfectly stable. Turn back to my tasks and a second larger “puff” (I guestimate not more than 15-20 mph - welcome to the mountains ) and by the time I turned around to check, it had blown over and landed on the deck handrails. The damage to the umbrella was two 6 inch tears in two panels.To be fair, this is a second level of a two level deck structure and it is not as protected from winds and the 1 first level, however, I have not had a problem like this in the past.Contacted customer service ([email protected]) and had my initial reply within 24 hours. Alex was my contact from start to finish. He asked for more details and a couple of pictures. The next day he confirmed that they would replace fabric and it would be sent immediately. From first contact till the new fabric arrived was one week.Recommended actions were to fill the 4 base water tanks with an antifreeze/water mixture (3/7 ratio). This action alone would increase the base weight by 150lbs, bringing the entire base weight with the two extra sand bags to just shy of 500lbs. That should do it.Customer service was polite, responsive and straight forward. This was an excellent customer service experience. Thank you Alex