Can you turn off just the heater if you don't need hot water?

Yes you can. There are two bottons on the back to shut off the hot or the cold. The third button will shut off the LED night light.

What does it mean when it stops cooling and heating water?

My units thermostat failed and caused the water tank to freeze solid preventing water to flow. This is a known problem with this model. The company was good about providing a replacement even though the warranty had expired. Unplug the unit for 72 hours allowing the tank to thaw out then plug the unit back in and give it a try. If it's a freezing problem it may return in a few days. It cannot be repaired by the consumer.

Does the pump cone with product? Can you use any 5 gallon water bottle or do you neef special bottle and where do you order

The pump is part of the unit. You can use almost any 3 or 5 gal bottle, The sleeve that fits over the bottle is tapered to accept most bottles in the 53 mm to 60 mm caps. Wallmart, amazon and others sell the bottles.

Does the hot water come in contact with any plastic parts, such as the heating elements, the reservoir and the spout?

It doesn't really have contact with any plastic...It comes out straight and hot...But it will not heat up or Melt any other plastic around it. (Works Great)

Brand	Avalon
Model	A4BLWTRCLR
Product Dimensions	30.48 x 33.02 x 104.14 cm; 16.76 kg
Capacity	5 gallons
Installation Type	Under Sink
Part Number	A4BLWTRCLR
Special Features	UL approved
Colour	Stainless Steel & Black
Access Location	Bottom
Wattage	4E+2
Material Type	Stainless Steel
Included Components	Avalon A4 Bottom Loading Water Cooler Use and Care Guide
Batteries included?	No
Batteries Required?	No
Item Weight	16.8 kg

Avalon Bottom Loading Water Cooler Water Dispenser with BioGuard- 3 Temperature Settings - Hot, Cold & Room Water, Durable Stainless Steel Construction, Anti-Microbial Coating- UL Listed

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