Samsung OM75P-21-ESGN Microwave Magnetron

Called about getting a warranty replacement on a microwave magnetron that was 5 years into a 10 year warranty. Rep told me to order a new one and that I could call back and have the cost reimbursed. I thought this sounded suspiciously easy and painless so I confirmed, "Just buy a replacement magnetron off of Amazon and have it installed and you'll reimburse me the cost?""Yes."I followed the instructions, the part came the next day, I had it installed and I was wowed by how easy it was to get the microwave working again. The part appears to be new, genuine, and works as expected when installed.This morning, I've been on the line with this phone number for hours and they're refusing to reimburse me the cost of the part. I've talked to many different people, many of whom were "supervisors," though I've spent most of my time on hold. They tell me that the information I was given two days ago by their rep was incorrect and they can't find a record of a call (even though "this call is being recorded for quality and training purpose," always).Nobody at Samsung has the authority here to make an exception to their policy so apparently it's my fault for following their instructions and I have to pay for the cost of the replacement. They just keep parroting their policy and offering their condolences. I was also hung up on by them and then they texted me a closed ticket notification after hanging up on me again. Samsung doesn't Care. Total waste of time.That said, it sounds like actually following their process costs hundreds of dollars anyways, so maybe I got off easy. So take note, our Samsung appliance warranties are basically useless. With this in mind, I wouldn't ever buy an appliance from Samsung again.

Finally after a full week and a half of troubleshooting and replacing other parts finally hit with the problem. Microwave wasn’t heating but was turning on. When it kick to heat would trip my house breaker. Anyways this fixed it and didn’t have to spend almost $400 on a new one. Good price and easy install.

Easy to install microwave works great again!!

My over-the-range microwave was not heating food, rest all worked fine. The only thing noticeable was that the sound was louder than usual. I called Samsung since it has 10 year magnetron warranty, the rep told me they can send the part but labor would cost me about the same as a new microwave, also they won't send the part directly to me to allow self install. This fit perfectly and my microwave now works as it should. The box and packaging said new and it looked new and original. I just hope it lasts as long as the original.

Fixed my microwave

Took longer than anticipated to receive but item fixed my microwave right up and has been working for months now with no issues. Much cheaper than a new microwave! Be safe replacing and watch YouTube videos. If you don’t understand electronics, don’t do this job. It it’s relatively easy!

The magnetron fixed my microwave. The old one had shorted out and burned up. Glad it didn’t burn my house down. It was easy to install the magnetron. You will want a second strong person to help you take the microwave out and reinstall it. Lay the microwave on towels or something soft on the floor. You’ll have to roll it to get all the screws out of the microwave case. Use a sharpie to mark the holes where you take the screws from. The magnetron is just held in place with some screws. Replace the magnetron, put the case on, and reinstall the microwave. Not difficult.

It’s been installed about 20th of April 2024 and worked good till May 28th. It still have continuity reading but not working at all. I bought and replaced another one from local parts store. I want to get refund but I can’t see that option I believe it’s because past 30 days from purchasing, it’s weird .