Luxe Café Pro Coffee Machine, 25 Drink Settings, 3-in-1 Espresso, Filter Coffee & Cold Brew Maker, Built-in Grinder & Scale, Advanced Dual Froth System, Silver, ES701UK, 2-Year Warranty

Update* The replacement unit arrived very fast, maybe a day or two after I sent the faulty unit. The grinder seems to be working as designed now and grinds the correct amount. It's making excellent coffee and steamed/frothed milk, It still fills up the waste water area quickly, but pretty much all of the problems I has previously are resolved. The customer service was also good. Item arrived promptly and appeared undamaged and well packaged. After setting up the coffee machine I proceeded to try it out. Unfortunately, I have had many issues, primarily with the coffee grinder. I am using freshly roasted good quality coffee beans too from a local roaster. The grinder is, from what I can tell, supposed to suggest the correct grind setting and grind the correct amount of coffee grounds. I suspect it weighs the portafilter as it grinds and is supposed to stop at the correct weight. However, my experience has been that one of the following will happen: 1. It works as intended and grinds until full and then stops. This happens for me about 10% of the time. 2. It starts grinding and then immediately stops. It doesn't grind any coffee, but it thinks it has and will not grind any more when pressing the grind button. The portafilter is empty and I need to turn the machine off and on again to get it to work. 3. It grinds, and grinds, and grinds, and keeps grinding even though the portafilter is now overflowing with a mountain of coffee grounds. The excess grounds are now wasted as approximately 2 x the amount needed is ground. Because of the grinder setup, I can't salvage the excess grounds and they are wasted. 4. It starts grinding, and then half way through it stops, claiming that the bean hopper is empty (it is full however). If I then press the grind button again, it forgets that the portafilter is half full, and it grinds too much. It also seems to have issue with the suggested grind size, and despite using the same beans and the same coffee setting (espresso), the suggested grind size swings wildly between 10 and 15. When using a grind size of 10, very little coffee is extracted when brewing and I get at most a single espresso when using the double espresso brew. The further problem with this is that the excess water is routed to the waste tray which fills up very fast. I am forever emptying the water waste tray and filling up the reservoir. I now tend to ignore the grind suggestion and leave it at around 14 as 10 is too fine. I have contacted Ninja to report the fault, and a replacement is apparently being ordered. Unfortunately, the service I have so far received from them is lacking. They take a while to respond to my emails, they claim they are sending me an email with return instructions for the faulty unit, however no email has been sent yet after three days, and worst of all, I will need to wait potentially a week for the replacement unit to be sent AFTER they have received the faulty one. This means that I will be without a coffee machine for likely 2 weeks. The coffee that it makes is nice. Better than my old delonghi machine in fact, however that machine was infinitely more reliable. This machine has a lot of options and the frother is good too, if a little inconsistent. If, once I receive the replacement unit, my experience improves, I will edit this review. If I have the same troubles, I will most likely seek to return the machine for a refund as it is causing me more hassle than I want in a kitchen appliance.

Brilliant coffee machine but needs time to get the hang of working it as it has a lot of different settings that have to be got just right but that is part of the enjoyment of having this type of coffee machine. You really need to use good coffee beans and take your time getting used to it. We had a bean to cup before and that was simple to use. This machine definitely makes good coffee and you can tweak the settings to suit individual preferences. The build quality is excellent and it is one heavy piece of equipment. Comes with everything you could possibly need to get up and running and looks great on our coffee station. Comes with a quick start guide but if this is your first machine of this type then I would suggest you download the full instruction manual. Anyway I’m off to have a coffee, hope this review helps.

This worked well for a few weeks, and then started leaking. Then the frothing function failed. Ninja haven't much help at all - a slow response, no resolution and now two tickets to investigate. A look online suggests that the problems are known and fairly common, and necessitate a replacement of the machine. For the price, this is very poor. I'll be chasing a refund to replace this with a different manufacturer.

I used the nexpresso virtuo for years but I decided to go with the ninja luxe pro and after set it up my first expresso came out super amazing. Ninjia never let me down, for the performance and the look . I tried the auto barista but this is in between manual and automatic, i personally love this one better also for the price. I just hoping in the long run it will carry on performing as it stands now 🙏

Well... it worked well for 2 weeks... well actually a bit less. Then started leaking water and using most of the tank of water to make just 3 lattes... First thought it might of been us doing something wrong... but we had similar coffee machines for the past 7 years and no issues. After following the manufacturing advise and things to check... its an internal leak. Has to be sent back and cant even get replacement. Have to wait now 14 days for a refund hopefully and then order another one. Not very happy as its a £700 product, I was expecting better quality. Must admit it looks great and actually functions and etc is pretty amazing, even a bit over the top and does help with coffee taste or grind selection... but due to water leak its all pointless. Shame as I really liked it.