Hot & Cold Brew Coffee Maker & Tea Brewer

We’ve tried to move away from single-use K-cups. This has been a nice alternative, offering the convenience of single cup brew with the added benefits of using fresh ground coffee. It’s easy to use once you get the hang of the the settings. The scoop recommendation for a single cup brews a strong cup of coffee, which I like. The tea settings and the ability to brew a whole carafe have come in handy from time to time. The iced tea settings are great! Overall, this is a versatile machine that still has the convenience comparable to a k-cup coffee maker.

The Coffee Maker is pretty good overall. I like the ease of use an the coffee maker works well, BUT, the Coffee Maker after about 3-4 months started leaking out of the bottom when the reservoir is past half way full. I reached out to Mr. Coffee, They responded pretty quickly with the initial response, after that responses took about a week each time. Essentially I had to jump through hoops provide a bunch of pictures to prove it was still in warranty, and provide proof of purchase, not too bad. Then they responded yes it is in Warranty, please send us the unit. No replacement unit sent to me, just send them my unit, live without coffee or (get another coffee maker) for however long it takes them to do something. The last response from them to clarify that took 10 days. So overall Customer service does respond but does not seem to care about communicating quickly or about you having to make do while you wait for them to address the issues with their defective product.

I bought this to replace a Cuisinart grind-n-brew single serve coffee maker which only lasted two years. I love that this Mr. Coffee machine (which is about $50 less expensive than the Cuisinart) is much more versatile: It can make a single cup of brewed coffee or a full carafe, it can make iced coffee, it can make tea. It has a setting for everybody in our family, and when we have company we use the carafe. Everyone loves it. The first problem I had with the Cuisinart is that the grinder stopped working after about 3 months. I ordered a replacement grinder and that broke too. So I just went back to using a stand alone Cuisinart grinder (which I have had forever, well over 10 years, it is immortal). But then the Cuisinart coffee maker started to leak, I put a towel under it, but it was leaking more and more. To be fair the leaking may have been my fault because we have hard water. Once I replaced it with the Mr Coffee machine I switched to only using distilled water. Anyhow, if you look online for a single brew coffee maker you will see that many of them are ridiculously expensive, like $250. I love my coffee, but not at that price. This one cost $77 and the whole family loves it.

The coffee maker makes an awesome cup of hot coffee and tea, As for the construction and quality of the product is another story! The glass carafe started leaking between the plastic top and the glass body within a week, and had coffee all over the counter when pouring a cup.

Good: 1. Makes hot coffee, iced coffee, express cold brew, hot tea and iced tea 2. Love their are two individual filter baskets for either coffee or tea 3. Coffee strength and tea strength is pretty good Meh: 1. Descale this machine a TON ..you will notice the cup size dispense will start to go down until you descale. It does remind you to descale, but luckily i've used descaling liquids that quickly correct this problem. 2. Making a full carafe of coffee? Be careful as the underside of the lid will be covered in coffee grounds. Overall, this is probably the closest you will find to a good coffee/tea maker (hot/iced). It does consistently give you a nice hot cup of coffee/tea, or iced coffee or iced tea. I have really used this machine a TON on both sides ( coffee in the morning, iced tea in the evenings) If you are looking at this vs the Ninja...go with this one..the Ninja version consistently leaked. Value: Overall I would say this is an ok value...the price tends to go up and down...but if its 100 or below..grab it. Ease of Use: Pretty Simple to be honest.

Bought on sale for $199 and really enjoyed both the cold brew and hot coffee options. The dial is pretty easy to use for your selections. However, I received a pot that leaks from the rim and handle. When I tried to exchange the machine for another, I was told I couldn't. I had to return and buy again at full price. Customer support tried to offer a 12 cup pot for replacement (note this machine only holds 8 cups) that looked like something at a cheap diner. Who would pay this kind of money for a sleek quality machine to have a non matching pot which honestly wouldn't have even worked with the design and shape of the machine to begin with?? I'm hesitant to purchase again because I don't want to deal with a defective product especially since it's not worth the full price amount. How does it make sense to return for a full refund rather than let me exchange for the same price? Other cons with the machine are that is doesn't keep the pot warm once brewed for refills. I personally enjoy the ease and no mess option of paper filters cause I can just discard. This one I have to clean for each cup since others in the house may have their coffee 30 mins later and it wouldn't be hot or fresh.

Update, reached a great customer service rep this time and she made my warranty claim easy. I received the replacement very quickly and everything is working fine. I love the versatility and the way the coffee/tea maker works. MACHINE WORKED WELL FOR ALMOST A YEAR WHEN IT FAILED TO RELEASE BREWED TEA. TRIED TO SUBMIT A WARRANTY CLAIM ONLINE ONLY TO FIND RIDICULOUS WARRANTY CLAIM REQUIREMENTS. WARRANTY FORM CAN NOT BE COMPLETED AS REQUIRRED INFORMATION FROM UNIT IS REJECTED BY REQUIRRED FIELDS THAT MUST BE COMPLETED BEFORE FORM CAN BE SUBMITTED. i WILL TRY CALLING MR COFFEE BUT HAD A BAD EXPERIENCE WHEN I CONTACTED THEM WITH A BREWING ISSUE WHEN I FIRST GOT THE UNIT. MR COFFEE IS NOT REPUTABLE MFG

The one star rating is because of the fact that there are no replacement parts for the brew basket. Within 4 months, the bottom stem & plunger broke which would not allow the coffee to bloom and function as it is designed to. The Mr. coffee website says to look at 3rd party replacements parts and there are NONE for this specific model with is the Mr.coffee perfect brew intelligence coffee maker coffee and tea. The replacement part on Amazon does not fit and therefore you will be unable to make coffee or tea as the brew baskets are specific due to the back portion initiating the sensor to determine if you are using the tea or coffee brew basket. I do not recommend due to the inability of purchasing replacement parts. Otherwise, be sure to get the warranty. Don’t bother with contacting Mr. coffee as they use AI for customer service and have to go through loop holes to finally reach an actual human and even then they don’t offer much help unless you’re within warranty. Please avoid and is not worth the price when you can only use it for less than 6 months. My old basic coffee maker lasted 4+ years and was 1/3 of the cost. Avoid this product.