DOLPHIN Nautilus CC Plus Robotic Pool Vacuum Cleaner - Main

The robot works great. The app sucks. Just awful. Never connects through WiFi at all even though the network appears on my phone and connects. Bluetooth is sporadic at best if I want to reboot my phone every time I want to use the app. I love the Dolphin robot and this is my second, but they made a serious misstep with the app. Very disappointed in that.

What a joke! Wish I could give zero stars!! Long story ahead... Let me tell you all about my experience with our new Dolphin CC+ wifi model. We just had a new pool built and purchased one. Now we couldn't use it at first because the finish needed to cure for 3 weeks which means that our "return window" had passed before we could even use it. No big deal because we have a warranty on it right? WRONG! First off, I bought it because the ad specified that it had "pool mapping" and "manual control through the app", Turns out that was a lie. Still, whatever as long as it works. Well it worked great, once a week cleanings, after cleaning cycle, remove from pool, clean filters, hose off entire unit, put back on cart and roll away to store until next week. That was how it went for the first 6 weeks of use. Week 7 comes along, put robot in water and nothing, receive error notification through useless app that there was no communication between power supply and robot. Called Maytronics, they walked me through test procedures, determined that it needed to be taken to local dealer for repair. They gave me two company names, which provided me with a total of 3 places to try. All 3 REFUSED to perform the repair because I didn't purchase through them (bought on Amazon). Called Maytronics again, explain the issue and add that I am disappointed that the robot doesn't do two of the things that convinced me to buy it and asked about just returning it because it stopped working after 6 uses. CS rep said no, I asked for supervisor, she laughed and said that won't help, I asked for the next highest person in command and she hung up on me. I honestly hope that someone at corporate sees this and reaches out, but I think that they'll simply delete my comment before it gets too many views. Long story short, they DO NOT stand by their product, their customer service people are rude, and you cannot get these repaired if you purchase anywhere other than store. Customer service is severely lacking in this company and it's next to impossible to get in contact with anyone other than some low level call center employee who is just reading a script. So now I have a nearly thousand dollar pool vac, that lasted 6.5 - 7 uses, and broke!

I have to say I couldn't be more mad at myself. The fact that I have gone without a vacuum for so long when I could have been swimming in crystal clear water everyday is such a crime! When we first purchased our very own IRL Money Pit, we were in love with the pool. Boy were we wearing our rose colored sunglasses! This pool was possessed and had a hunger for money. After we retrieved over 200 bags of leaves from the belly of the beast we bought a top of the line Dolphin vacuum. Picture any seaside surf shop style pullover nylon jacket of the 80's and that was the color of our 1,700 dollar pool vacuum. More than a number of my vehicles! It worked. It was cumbersome to clean out but it was the early 2000's and we were young first time pool owners. Cut to years later and the vacuum dies, we aren't living the DINK lifestyle anymore. We thought we could eek through to the next time we had a service come out to check the water and clean it. This year had been the worst. From cottonwood trees to an abundance of whirlygigs, the countless leaves and the ultimate, a F2 tornado blew into our yard taking 80 hickories with in and deposited quite a serving to our voracious pool. Hours with the hot sun baking me more and more I broke down on Prime Day and got this midrange vacuum. I was fearful that I would be bringing a never able to be fully dried cumbersome shaped vacuum to the back of Kohl's to be returned but to my SHOCK. This Dolphin is a powerhouse! Up and down the walls with ease. The pool is a 20 x 20 x 20 with roman corners and a 10 foot deep end. Not one time did it get stuck. No missed spots or problem areas. It was showcasing all the best qualities. Ease of cleaning, you betcha! The dual containment filters come in and out with no effort at all. Rinse all the ultra fine to bulky debris out with your hose and you're ready to run again. With a heavy load, it cleared the bottom and sides nearly with only 3 cycles. The 4th one is running as I type. OH...(yep, the GenX ellipsis) you can even control it on an app. I was able to get it set up but still working on the WIFI perspective. A tornado side effect. I am blown away! I am not a sponsored review or benefiting in any way. Just an honest, down to Earth, rambling review. If I was a spunky tiktok influencer, I'd refer you to my links but just order one for yourself today. You'll be the next to write a rambler!

Plenty of suction to clean the bottom and sides of your pool. Works well. Easy to clean out. However it does tend to get hung up in the corners of the steps or sunpad areas, so watch for that. I have two issues with the umbilical hose that comes with it: 1) the hose does not have a swivel to prevent kinks as it maneuvers; 2) the blue finish on the hose fades quickly in the tropical sun here on the Texas coast. I know they tell you to keep the caddy in the shade and always coil up the hose to keep it from fading. We use it every day, and the caddy is in the shade, but coiling up 50 feet of hose is quite an operation when there is no swivel to help, so we leave it in the pool. Hence the 4-star rating rather than 5. Get a better coating on the hose, and give it a swivel, then it would be a solid 5 stars. For those who need measurements, I have a pool length of 35' and width of 16 feet. The 50' hose allows it to cover the entire pool, and keep the caddy shaded about 15 feet away.

Fabulous. Get this! I waited and waited cause I don’t like to spend a lot of money. I cleaned my pool by hand for 4 years but finally decided to pull the trigger and get this. They are hard to find locally. My husband and I couldn’t believe how much tiny stuff it picks up you can’t even see the stuff in the pool it looks clean but the filters get it all! Climbs the wall and cleans the water line so I don’t have to. Buy this!