The VESA plate is oriented crookedly. How to solve it?

If the VESA plate is not in the right position, please hold it with both hands and rotate vigorously to make up arrows pointing up. You could refer to the third video on the detail page. Please don't worry. This is normal.

Why does not the arm stay in the position needed?

Please note that when out of the factory, the value of the gas spring is generally adjusted to the minimum value which makes the arms lean forward. You could refer to the instruction manual to adjust the value according to the weight of your monitor.

When the monitor keeps tilting down, how we can solve it?

You could adjust the tilting bolt for the monitor.

When the tension on the arm does not work at all, how we can do?

Please tell us ASAP and we will send you the new spare parts.

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MOUNTUP Dual Monitor Stand for Desk, Pneumatic Monitor Arms for 2 Monitors Max 32 Inches, Height Adjustable Double Monitor Mount, VESA Mounts with C-Clamp & Grommet Base, Holds 4.4-17.6lbs, White

MOUNTUP Dual Monitor Stand for Desk, Pneumatic Monitor Arms for 2 Monitors Max 32 Inches, Height Adjustable Double Monitor Mount, VESA Mounts with C-Clamp & Grommet Base, Holds 4.4-17.6lbs, White

Product ID: 553438469

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Details

Mounting Type
Tabletop Mount
Movement Type
Rotate Swivel
Brand
MOUNTUP
Material
Aluminum
Maximum Compatible Size
32 Inches
Color
White

🔧135° tilt, 180° swivel, 360° rotation

⚖️Holds 4.4-17.6 lbs per arm

🖥️Supports 17-32 inch monitors

Description

🚀 Elevate your workspace, elevate your game.

QUICK SECURE SETUP - Choose between C-clamp or grommet base installation for a hassle-free, rock-solid mount on desks from 0.39” to 4.53” thick.
EFFORTLESS ERGONOMICS - Say goodbye to neck strain with fully adjustable pneumatic arms that let you position your monitors exactly where you need them.
SLEEK SPACE MAXIMIZER - Free up your desk instantly—cable management and elevated monitors create a clutter-free, professional workspace that sparks productivity.
SMOOTH STABLE MOTION - Premium gas spring arms provide fluid, durable adjustments with 19.9” extension and 9.4” height range for ultimate flexibility.
UNIVERSAL COMPATIBILITY - Fits virtually any dual-monitor setup with VESA 75x75 & 100x100 mounts supporting screens up to 32 inches and 17.6 lbs each.

The MOUNTUP Dual Monitor Stand is a premium pneumatic arm mount designed for dual monitors up to 32 inches and 17.6 lbs each. Featuring full motion adjustability with tilt, swivel, and rotation, it offers ergonomic comfort and maximizes desk space with integrated cable management. Easy to install via C-clamp or grommet base, this white dual monitor mount blends sleek design with professional-grade stability and smooth gas spring adjustments.