Q1: Why choose to buy from us? A: brand, we only provide high-quality products. Q2: How to choose your products? We recommend you to decide the size of the door based on opening size. Q3: Do you offer installation service? Because of different regions, we could not provide you installation service,but our customer service team will offer installation guide by email. Q4: We have a heavy door, but we wanna use your track kit, is it possible? The maximum weight it could bear is 200lb each door. Q5: I wanna buy your product, but I have some special requests. Please contact with us, we will satisfy your requirement as much as we can. Q6: Do your products have warranty? For which products? And how long? Yes, we could provide warranty for roller, bearing and connectors 3 years. Q7: Is your track only one kit? How does it connect? We offer combined track .The latest design makes it easier and more stable to assemble. Q8: How long can I receive my goods? By what shipping way?The goods could generally be reiceived in 3-5 workdays by Fedex, DHL or TNT. Q9: What if I find my goods are damaged in the transportation?When you find your goods are damaged before you sign off, please inform local Fedex or DHL, and email us. We will deal with your request within 3 workdays. Q10: I find your products are stored in USA, but why shipping from China? Our goods will be deliverd based on your location .In general, they are delivered from New York, Los Angeles and our headquarter in China. Q11: When the product is sent from outside of USA, what if I wanna receive the goods free of duty? Goods below 800 dollars could be imported free of duty. Q12: After I receive the product, what if I wanna return it? According to the requirement, we accept return with 14 days you purchased. For any question,please contact us.
Trustpilot
2 months ago
3 weeks ago
