How long does it usually take to ship? And how can I contact the seller for more info on shipping?

I’ve have ordered item on 15 Nov22 . After mulitlple communication I have not received response and suddenly cancel order. It was thanksgiving week deal and 50% off now same item available with regular price and they requested to order with regular price. Very bad customer service. Stay away from this seller

Is this a scam? i'm reading a lot of the reviews asking this. how do i contact amazon?

I wouldnt call it a scam because they ship them mattresses out and you do receive them but they aren’t very good at all. I would only order if you need bare minimum and you don’t mind them being extremely uneven. Better for scrap foam.

Contains Glass fiber on the tag ?

If it does that is normal for the lining of memory foam mattresses especially cheap options on amazon. it is a cheap fire barrier. there are options that are more expensive that specifically don’t use fiber glass.

Where does this seller get off lying to Amazon saying they are no longer active sellers on this site, just to cancel my order and triple their prices?

By Christina Rogers on April 29, 2023

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Deliver to Morocco

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🛌 Sleep smarter, not harder — cool comfort meets pressure relief in one sleek package!

EFFORTLESS SETUP - Compressed in a compact box, expands fully within 72 hours—premium comfort delivered right to your door.
UNIVERSAL COMFORT - Medium-firm support adapts perfectly to back, side, or stomach sleepers, reducing tossing and turning.
STAY COOL ALL NIGHT - Gel-infused memory foam enhances airflow and temperature regulation for uninterrupted, refreshing sleep.
HYGIENIC EASY CARE - Removable, breathable cover is machine washable, keeping your mattress fresh and inviting effortlessly.
DUAL LAYER DURABILITY - 1-inch gel memory foam atop a 5-inch high-density base ensures long-lasting comfort and stability.

The FDW Queen Mattress combines a 6-inch dual-layer design with gel-infused memory foam and a high-density support core to deliver medium-firm comfort that adapts to all sleeping positions. Certified CertiPUR-US for safety and durability, it features breathable materials and a removable, washable cover for easy maintenance. Packaged conveniently in a box, it expands within 72 hours to provide cool, pressure-relieving support for a healthier, more restorative sleep experience.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

12311 DH

Duties & taxes incl.

Moroccostore

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TrustScore 4.5 | 7,300+ reviews

Pooja R.

The customer service exceeded my expectations. Perfect for buying products you can't find elsewhere.

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Color	White
Product Dimensions	203.2 x 152.4 x 25.4 cm; 18.6 kg
Assembly Type	No assembly required
Primary material	Gel memory foam, high density base support foam
Top Material	fabric
Upholstery material	Cotton" or "Polyester Blend" or "Polycotton
Style	6 IN
Capacity	Queen
What is in the box?	1 mattress
Item Shape	Rectangular
Top Finish	Tight Top
Care Instructions	Hand Wash Only
Warning	Sri Lanka
Number of Shelves	1
Shipping Weight	18.9 Kilograms
Item Model Number	MEM-6Q2694-White
Manufacturer	FDW
Item model number	MEM-6Q2694-White
ASIN	B09Y1RBHYD

FDW Queen Mattress 6 inch Gel Memory Foam Mattress Queen Mattresses Medium Firm Mattresses for Cool Sleep Relieving Pressure Relief CertiPUR-US Certified Mattress in a Box

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