PUMAEVERCAT CONTENDER BACKPACK

This would be the third time I've ordered the (black/gold) Puma Contender backpack in the past three or four years. However, this time, unfortunately, I was sent a (metallic blue/black) backpack. Fortunately, during the course of my purchasing from LOTSGALORE, this was the first time that this has happened.I reached out to the customer service staff, whom were prompt and courtesy. Many customer service representatives aren't as understanding and are very curt with you. I explained my situation and informed the individual I spoke with that (I had already removed the tag) from the backpack. I knew, unfortunately that this rendered a return, not possible. I suspect that I wasn't really interested in a refund as much as I was interested in allowing the business to know that they had sent me the incorrect item.Nevertheless, I and the customer service rep messaged back and forth over the course of two days. I explained that there wasn't anything wrong with the pack and after realizing, 'it's not really a big deal', that I would just keep it. I'm sure LOTSGALORE however, is aware now just to double check before any shipment leaves their warehouse. After all, nobody wants mistakes when they make a purchase. Perhaps the next customer might not be as understanding or patient.The individual I spoke with was patient, respectful and professional. They offered me a half refund. Which was completely fine. Other than this small issue, there's a reason I have purchased from LOTSGALORE three or four times already, because I love the Puma Contender Backpack and, this business is really the only one both on the Internet and in-stores that I can find this particular backpack, under $30. It's comfortable and sturdy. I always use mine when I go out both bicycling and on my sport bike. It's roomy just enough not to be too bulky. It doesn't slide around and the shoulder straps can be tightened without causing shoulder stress.Excellent product overall.But, even better Customer Service Representation. This is why, particularly, I gave 5-stars. A+

Very nice. Son says it's comfortable to wear. Solid color seems durable decent pockets for organizing.

Waited to review this until after it had been put to use. My son goes through at least two backpacks per year as his school doesnt have lockers. This is the first backpack to make it an entire school year and is still 3/4 of the way into the second school year. No rips or broken zippers. Fits all his schoolwork and his chromebook. He likes the color and style enough to not ask for a new backpack the second year around which is great. He has also used it for basketball tournaments and sleepovers. Great value, will definitely purchase again whenever this one finally dies, but looks like its got a lot of life left in it still!

This backpack has been a great addition to my everyday use. I needed a backpack that can be used for my medical information as well as my father’s. There is plenty of space for my notebooks, pens, pencils, information, and anything I need. The straps have great padding and are very comfortable for me. The zippers work great and seem to be very durable and at the time seem to be working as expected so I am very happy and for the price makes me happy. I chose black so it is a nice and easy color to keep things simple. This is a fantastic and versatile backpack for what I need, and I recommend it for those easy tasks, journals, or medical needs!

It's a really good bag

Material quality and perfect size. Very happy with my purchase

Fits great looks good and seems durable

I bought this for my son who is in 7th grade in August! It is now December & is still in great condition! I looked at & read the reviews of so many bookbags. This was absolutely a great buy, especially for the price. I would 100% recommend it to others!