So picture shows hydrating gentle cleanser but description says caring wash ....they are both different products so which one will I get?

It’s not the same thing. I have tried to order what is pictured in so many places and I get sent the caring wash which is a body/face wash and not a cleanser

Does this work as a make up remover as well? Specifically removing mascara/ eye makeup?

I found it to sting my eyes so I'd say no. I have stopped using this and I'm now using the inkey list oats cleanser..love it, it removes makeup really well and doesn't sting the eyes.

Does this product lather like shampoo?

We thank you for your recent query relating to this product. We can confirm that this product will 'lather up' to help cleanse impurities from your face. For more detailed information please follow this link to the La Roche-Posay site.: https://www.laroche-posay.com/products-treatments/Toleriane/Toleriane-Caring-wash-p23517.aspx We hope that helps with your query. Please don't hesitate to contact us if you need any further information.

The bottle I ordered has 'innovation' above 'toleraine', which is different compared to the picture. Is there a reason for this?

We thank you for your recent query relating to the La Roche-posay caring wash. Depending on where the product has been sourced there are occasionally differences in the 'packaging' of the product. It is the same product as featured in every way apart from the bottle face. We hope that clarifies. We do make every effort to clarify our customer questions. If you have any further requirements please don't hesitate to contact us.

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Toleriane Cleansing Cr F400ml

Product ID: 48291180

Details

Active ingredients
Ceramide-3 La
Age range (description)
Adult
Brand
La Roche-Posay
Item dimensions L x W x H
6.1 x 6.1 x 21
Item package quantity
1
Item weight
437 g

💧Prebiotic thermal water for skin balance

🧴400ml hydrating cream cleanser

🛡️Ceramide-3 barrier repair power

Description

✨ Elevate your cleanse with science-backed hydration 🧴

PREBIOTIC POWER - Enriched with La Roche-Posay’s thermal water to support your skin’s natural microbiome.
GENEROUS 400 ML SIZE - Long-lasting bottle designed to keep your skincare routine uninterrupted.
DEEP HYDRATION BOOST - Ceramide-3 and glycerin lock in moisture for all-day comfort.
GENTLE YET EFFECTIVE - Fragrance-free, alcohol-free formula perfect for sensitive skin.
MULTI SKIN TYPE FRIENDLY - Ideal for dry, normal, and sensitive skin—your daily cleanse, elevated.

La Roche-Posay Toleriane Cleansing Cream is a 400ml fragrance-free, alcohol-free face cleanser formulated with Ceramide-3, Niacinamide, and prebiotic thermal water. Designed for dry, normal, and sensitive skin, it gently cleanses while reinforcing the skin barrier and maintaining hydration, making it a trusted choice for daily skincare routines.

Specifications

ASIN	B01N7T7JKJ
Active Ingredients	Niacinamide, Ceramide-3, La Roche-Posay Prebiotic thermal water
Age Range Description	Adult
Age range (description)	Adult
Benefits	Cleansing
Best Sellers Rank	89,432 in Beauty ( See Top 100 in Beauty ) 86 in Face Soaps 3,383 in Bathing Cleansers
Brand	La Roche-Posay
Brand Name	La Roche-Posay
Colour	White
Customer Reviews	4.1 out of 5 stars 38,484 Reviews
Global Trade Identification Number	03337875545778
Item Dimensions	6.1 x 6.1 x 21 centimetres
Item Form	Cream
Item Type Name	Face cleanser
Item Weight	0.96 Pounds
Item dimensions L x W x H	6.1 x 6.1 x 21 centimetres
Item weight	0.96 Pounds
Manufacturer Part Number	3337875545778
Material Features	Fragrance Free
Material Type Free	Alcohol Free
Model Name	La Roche Posay Gesichts-Make-up-Entferner 1er Pack (1x 400 ml)
Model Number	3337875545778
Net Content Volume	400 Millilitres
Net Content Weight	210 Grams
Number of Items	1
Package Quantity	1
Package Type Name	Bottle
Recommended Uses For Product	Face
Scent	Aromático
Scent Name	Aromático
Skin Cleaning Agent Use	Facial Cleanser
Skin Type	Sensitive, Dry, Normal
Skin type	Sensitive, Dry, Normal
Special Features	Niacinamide & Glycerin, Ceramide-3, Leaves skin feeling comfortable and hydrated. Enriched with prebiotic thermal water
Special Ingredients	Ceramide-3, niacinamide, glycerine, thermal spring water
Target Use Body Part	Face
Unit Count	400 millilitre

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