Tineco FLOOR ONE S5 Steam Corded Wet Dry Vacuum All-in-one, Hardwood Floor Cleaner Great for Sticky Messes, Smart Steam Mop for Hard Floors with Digital Display and Long Run Time

*Customer Service update*As promised here's my update regarding my experience with Tineco's customer service. Their Customer Service Reps are patient, attentive and very friendly. I've interacted with about 5 or 6 of them and each one of them made the experience pleasant. The best way to contact Tineco is through the chat feature on their website. Emails take on average 24 to 36hrs for a response. Phonecalls are tricky as well. I think some are located overseas so there is the timezone difference to consider when calling and when you do get a live person they recommend the chat.🟩 The ChatIs very convenient and quick. They emailed me a return shipping label once I supplied proof of purchase, the serial number of the machine, a summation of what happened and pictures of the damage. I shipped back everything they requested and they shipped me a refurbished machine ( their refurbished machine tend to be machines returned though the machine has no defects). I was skeptical but once I received the replacement machine I was satisfied.🟩Shipping + CostTineco provided a shipping label at no cost to me. The replacement was shipped once they received my machine NOT while mine was in transport as stated. Overall it took about 2.5 weeks to return and receive the replacement.🟩Replacement MachineIt functions well so far mechanically and has no noticeable defects, scratches etc. Perfect condition.🟩Overall Tineco gets an A+ for customer service! They were friendly and helpful. They also checked with me via email and phonecall to make sure the machine met my satisfaction.**Original Review*I like my Tineco. It does exactly what it promises to do. Its light weight & takes up very little space. Its also easy use and clean. I use it on average 2 or 3x a week. I bought this version because it has a ( nice, very long) cord. I like to go over surfaces repeatedly and don't want to feel rushed because of the battery constraints of other models. I purchased this machine as gifts for family and finally bought one for myself Dec. 2023 since my family like their machines.🔸️Cleaning Pros: This machine maneuvers easily. I love the steam clean feature. It picks up everything leaving my tiled floor sparkling. Its also wonderful on wood floors too.🔸️Cleaning Cons: My only complaint is that I do have to clean corners by hand. This machine simply cannot reach those areas but there are newer models that can. Again I bought this model because of the cord.Its now Feb. 2025 and unfortunately just when I was about to use it, the base inexplicably just crumbled and the empty Dirty water tank fell off. The machine is still under warranty. I contacted Tineco and so far it seems promising. I will update my review in regards to my repair/ warranty experience once it's concluded.so far the customer service has been very nice.

The Tineco is one product I have 6 of, both corded and cordless. As a surgeon, OR nurse and PA, cleaning an Operating Room for the next patient is meticulously done to reduce staff infection, as well as many items seen under a microscope that would surprise most patients. I have used Tineco, Symphony, Crosswave and other vacuum steam mops. I thoroughly clean with OR disinfectants that the regular public doesn't have access too. I tested cleanliness with consumer products versus Operating Room products. After a washing of both machine parts and observing under a microscope, if rollers, and the complete Tineco is cleaned as directed, there was, as you would imagine, a % of dirt and bacteria that was present on the parts like rollers which are being redistributed onto your floor. Using Isopropyl alcohol with no less than 70% added with dissolved Arm & Hammer Super Washing Soda + bleach/Clorox Cleanup in spray bottle or a combination with Lysol with Hydrogen Peroxide multi-purpose cleaner is an excellent choice. THE KEY: with all cleaning is just that, keep your machine parts washed, sanitized /disinfected after every use is super important. Think of these machines which are costly, like a car that needs regular oil changes, filters, brakes, etc...in working order and the extra time in prevention far outweighs griping and complaining when the unit fails. PREVENTION is the key. I use Bissel demineralized water with the Tineco cleaning formula. After trying to cut corners using other cleaning products, which I realize, their cleaning solution is expensive, has the best results on tile, porcelain and wood. MY STEPS: vacuum floors completely, Then, I use a large jug to mix my cleaning formula to save time when I need to refill clean water tank, I have a brush on a handle if there is something that their roller brushes just won't get up (I have requested from the company they offer roller heads, like Bissel offers with cloth heads, scrubbing rollers for those of you that have children or pets that "one roller fits all" is not what consumers need). If they are going to charge exorbitant prices for these machines, consumers of all class levels, need a reasonable choice that doesn't break the bank. Depending on the size of your cleaning area, I change my rollers after every couple of rooms or at least clean and wash them quickly to avoid streaking. Walk backwards preventing foot marks, lean to the side into the light to see if there are spots you missed or might need to be gone over again, I carry a spray bottle of 511 Kleen & Reseal, the best cleaning and resealing product on the market for granite, marble, natural stone, ceramic & porcelain Tile and Grout (not wood) spray and go over with Tineco machine, let everything dry and see anyplace I missed. The cleanup of machine is time consuming, so the vacuuming is imperative because if there is hair or debris in dirty water tank, DO NOT THROW IN YOUR SINK OR GARBAGE DISPOSER which will cause clogging in your pipes, throw it outside in the planters after picking out hair or larger pieces of debris. It seems like more work than it's worth, but it is better than hand mopping which spreads dirt around rather than extracting it to be thrown away. Well worth the money especially when they are on sale. That's when I purchase more than one, cordless is great in any room that needs a quick clean-up when you get it on sale. Happy cleaning!

I have tile floors and it seems to work well. It has good suction and doesn't leave puddles on the floor. The only reason I gave it four stars is there are a couple of things that I would change. One is if you have it in it's upright position so you can roll it to another area of the house, the weight of the wet roller causes the head to drop down on the floor. This causes the steam and suction to start again. (It turns off whenever you prop it up.). It needs a stronger lock when it's in it's upright position. I also wish it came with a better scrubber head. The one it has seems too soft for textured tile floors. Other than that I really like the quality of the machine. It is easy to use because of the self driven motor and the dirt detector cleans up sticky spills with ease. It has an option voice communication that can be turned off. Other than the two minor things I would definitely recommend this floor cleaner to anyone who needs a floor steamer that is high quality and does the job well.