SereneLife Outdoor Portable Hot Tub - 71" x 25'' 4-Person Round Inflatable Heated Pool Spa with 100 Bubble Jets, Filter Pump, Cover, LED Lights, and Remote Control

I would give a 4 for the product but the customer service is a +5 star.The jacuzzi takes 2 days to reach temperature, but once there, it maintains itself with no issue as long as it's covered.Its max temp is 104, so it's not super hot but perfect for lounging.The bottom is padded, so it is not uncomfortable to sit on the hard floor (ours is on tile).After 6 months, the heater component started to leak. Customer service was quick to send a replacement.Unfortunately, the replacement arrived damaged. I sent a brief email back, and they sent another unit without a question. I was really releaved because Iv had similar situations where I was refused a replacement in the same situation. This is why it's a 5 star. It gives me confidence in making a large online purchase, knowing I will not be stuck with a dud and out of my money.

I ordered this product in the beginning of August. The lights go on the bottom and not all of the modes worked. Call serene life regarding the lights and they said they would send more out. Weeks later still have not received the replacement lights so I called an email and got the runaround. Then they sent me a tracking number for the replacement product. When I tried tracing it the product had never been sent to USPS. I had to call again and email again to get something done because I couldn’t put up my hot tub until the lights were put on because they are on the bottom. Finally after about a week I got an email stating that it had been sent out in the USPS also confirmed. However it took another week to get here. I finally was able to put water in my hot tub, when I got in and turned on the bubbles water came gushing out of the bottom. So it’s been a month and a half now since I ordered my hot tub and called serene life again. They said they would replace it. Still nothing! Finally I called Amazon and they told me to pack it up and they’ll send me a new one which they did. Finally! However I go out this morning after two days of being up and there’s water leaking out again! It’s not gushing but it is slowly leaking! I’m so tired of this. This should not happen! Serene life product is not as good as the reviews say. That’s the only reason I ordered this one because the reviews were so good! I even brought this to serene life attention and they had nothing to say about it ! So I’m gonna contact Amazon again and see what they can do! I am not going to use the patches that they gave me because I don’t know where the leak is. That means I would have to drain my hot tub again for the second time 260 gallons every time ! This is very tiring

Update: Well unfortunately water started coming out from under the hot tub, then there was a tear and now the air is coming out, I contacted the company, they were great before in replacing the lights, and after a few attempts, they FINALLY ANSWERED- AND THEY SENT ME A COMPLETE UNIT REPLACEMENT!!! I'M A HAPPY CUSTOMER :) They have great customer service, you just need to go through their website directly and activate your warranty and if there's any problem then you just email them directly through their website customer service link and they will help you, really help you.*This is a great hot tub, easy to set up even though the manual is for different hot tubs, but you get the idea once you keep reading and then you'll see is instructions for not just one type of hot tub, I love the lights but sadly it didn't work only a quarter is on, so I went to their website and submitted my proof of purchase and I was told I will get another set of lights, so that's great, just waiting on it, and the bubbles omg so many it embraces you and feels like a super relaxing massage, it does take a while to heat up (about 24 to 48 hours) but once is hot it stays, it comes with everything, filters, cover, mat for the floor, is very complete, sturdy, I was looking for a hot tub for a while and this is super nice. You do sit on the floor but it feels padded, so is actually completely comfortable, there is a pad on the bottom that feels soft and cushioning. Is been a about 5 months we have this hot tub and is so nice, specially after a day of work or pain in the joints or my back or hips (I work sitting on a desk for several hours) this is just a great help to sooth my body aches.UPDATE: I received my light replacement and they work, finally!!UPDATE: My last lights stopped working and I JUST GOT A NEW REPLACEMENT- THIS COMPANY CUSTOMER SERVICE IS GREAT!!!

me and my husband want a hot tub For a long time to put it in our garden and now I took the opportunity of our wedding anniversary to give it a surprise. we had it now for three weeks and we are are more than happy with it! We really wanted a hot tub but were not want to spend a lot on one.What I really like is that children can join us, it is very spacious.What I really like is that children can join us, it is very spacious.We followed the instructions and set up our pool in the garden. Really, it's easy to put on just it takes a while for us, it took us over an hour butWe followed the instructions and set it up in the garden. Really, it's easy to put on just it takes a while for us, it took us over an hour.The hot tub wall is strong enough that I can sit on it to cool off and get back in. Filters are easy to clean.I had to wait until the next day to use it according to the instructions._It takes time to heat, especially if temperature is cold.Even though I was in a real hurry to use it.Even though I was in a real hurry to use it.It's true that I spent a little on this product but I don't regret especially after using the first week, I felt that I feel in good shape, it really relaxed me.

I bought in June 2024, it’s now May 2025. Heater hasn’t worked since beginning of April, lights also quit working back in October.

When I first got this product.It was amazing! I’ve had it 3 months and it won’t heat at all. It makes like a humming noise but that’s about it. The bubbles still work. I wasn’t offered warranty, Does anyone have any suggestions??