Question 1

Is there an oil rubbed bronze trim plate for the vertical application?

Accepted Answer

Yes, you can buy the one with vertical trim plate in oil rubbed bronze via this following link:
https://www.amazon.com/dp/B08562TBWZ?ref=myi_title_dp
Hope it can help you.
If there is anythings we can help you, please don't hesitate to contact us by email: lijiancheng6581@126.com

Question 2

When hot water turn on non of the sprays work and there is a hot water in the line it just doesn’t go through the valve. Why does this happen?

Accepted Answer

Thanks for your reply. The hot water can't enter into the shower valve, right?
Could you please check if the hot and cold water lines connected the shower valve correctly or not?
"H": hot water(on the left side of shower valve), "C" : Cold water ((on the right side of shower valve). 
Looking forwards to your reply.
Good day!
Tony

Question 3

After the water is turned off, the spa head starts to leak water out of it?  Is this normal?

Accepted Answer

This is normal, because after the water is turned off, there is still water left in the pipe. If there is any other questions, please don't hesitate to contact us by email: lijiancheng6581@126.com

Question 4

With knob turned all the way to hot it’s not hot enough how do you adjust the valve to get water hotter

Accepted Answer

Hello,
You can check these first: 
1.Please make sure the hot and cold water supply lines connect the thermostatic valve correctly(hot water on the left, cold water on the right) according the installation manual. 
2.The supply pressure difference between hot and cold water can’t be too big(the thermostatic shower needs to Less than 20%). 
3. please make sure that Cold water supply temperature: 4-29°C( recommended temperature: 15 °C) and  hot water supply temperature: 55-85°C(recommended temperature: 70 °C)
If thermostatic valve core  can't work yet, please reset the thermostatic valve core like the video. 
Any other questions, please contact us by email: lijiancheng6581@126.com .

ASIN	B08JC5XXT1
Best Sellers Rank	#3,211,073 in Tools & Home Improvement ( See Top 100 in Tools & Home Improvement ) #10,906 in Bathtub & Shower Trim Systems
Brand Name	DULABRAHE
Color	Matte Black
Customer Reviews	3.5 3.5 out of 5 stars (5)
Finish Types	Brushed
Flow Rate Description	1.73 gpm
Handle Material	Metal
Included Components	1X hand Shower Set, 1X led ceiling rain shower head, 1X manual, 1X thermostatic valve, 2X 8 inch wall head
Manufacturer	DULABRAHE
Material Type	Brass, Stainless Steel
Model Number	001-50X36W-4MF
Mounting Type	Wall Mount
Number Of Handles	5
Number of Items	1
UPC	764283538925

Full Body Multi Smart Shower System with Duel 8 inch Shower Head For Couples, Modern Ceiling Rain LED Shower Head, 4 Ways Thermostatic Shower Set (Matte Black, 20X14 Inch Shower)

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