After Sales: If you have not received your shipment after one week after shipment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. If you are not satisfied with the order after receive it, please contact us freely. We will make a refund or resend once we confirm the problem! Feedback: We maintain high standards of excellence and strive for 100% customer satisfaction! We request that PLEASE contact us BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns. Return Policy: Please DO NOT Open Request before contact us. We try our best to solve all the problems for our customers. Please contact us and provide the reasons before you return. If you received a DOA (damage on arrival) item, you must take pictures on the damages of the item and its packing box/bag, and email us within 48 hours to get approval for replacement. All returned items MUST BE in the original packaging, with all components and accessories included and, shipped with the shipping. Return shipping is to be paid by the buyer. If you order the item by your own mistake, we have the rights to refuse exchanging the item or you have to pay 15% restocking fees. If we send you the wrong item, we can refund you the return shipping fees in this case. Please ship via USPS and pack with a box.
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