Pinnacle Systems 210100348 Pin Studio Moviebox Dv V9

Paid almost $100 and refunded $76. for Item Used and not working I believe this is nothing else a rip off. Seller claimed to impose a 12% restocking fee and two shipping fees for something Used and not working, Shame 1

Like all video editing equipment for your computer, you'll need a state of the art system. If not, expect to run any rendering overnight. The software is much slower than other programs out there for video editing. Also, make sure you've striped your tapes before EVERY record, or else the box will lock-up frequently. Once you've got everything in place, a systematic way to create your projects, and know how to overcome the poorly designed GUI, the box works great! Oh, and once you've got a stable version running, don't upgrade! This is a flawed product for a hefty price, but if you want to save your VHS tapes to DVD, it works (I've been using it for about six months now).

It has a clean setup, clear instruction on which wires and connections go where. Labelled well and easy to use. Use it for years and good for capturing hold VHS tapes to computer and editing them with the included. Software.

Example of Pinnacle Customer Support,Studio 8 worked fine, sluggish, but for my needs fine.Upgraded to Studio 9Does not work at all.Customer support wait time 45-80 minutes.Custom support once you actually get someone.NoneZeroZipZilchPinnacle works great when it works great. As for customer support, I would gladly pay 10 times as much for a product that works AND customer service that is actually there. You'll love Pinnacle Products as long as it works great. But, when you need customer support, you're better off asking your dead great-great-grandmother.Better Business Bureau have a 1-800 line?

I have to agree with the first reviewer who had some significant problems with Pinnacle Customer Service. I have returned a unit to them because of faulty manufacture, and have heard nothing from the Company since. No new box, no repaired box, and no response to e-mails. The next stop is the Better Business Bureau. Suggest that anyone considering Pinnacle Systems hardware go to their online support forum and see all of the examples of poor support. I wish I had done that prior to purchase.

The software is very easy to use. Watch the Flash preview of Pinnacle Studio that's posted here on this Amazon listing. It's that easy. And a real gem that's not mentioned is the sleek hardware unit that allows you to plug in analog or digital devices (say from VCRs, analog camcorders, digital camcorders) and transfer to your computer (advisable to have a firewire port). The unit sits on your desk for easy access to plug in your peripherals and you run a firewire cable down to your computer. Great package!