Zanussi ZWD86SB4PW Washer Dryer Machine 8 kg/4 kg load, 1600rpm Spin, AutoAdjust Save Time and Reduce Energy and Water Consumption, Quick Wash and Dry programs, White

The first washer drier Amazon delivered and fitted was faulty. I rang them and they were great. Refunded immediately my fitting charges, picked up the faulty machine within 2 days and delivered a new one within 4 days. Great customer service, thank you Amazon.I have used Zanussi washer driers for years. They do a beautiful job of washing and drying and the wool drying fixture is just lovely and dries wool items perfectly. I would have no hesitation in purchasing a large item from Amazon again, given the customer service I received on this occasion.

This washer dryer is rubbish with so many problems having to empty the machine of filthy water if left after washing. To empty the filter on the floor no room as soon as you open the door your room is flooded with water. Have to lie on the floor to empty it. How can I do this at 83. Washing never seems clean. Only had the machine just over a year. I will never buy another Zanussi. Nine times out of 10 it will not work first time after pressing button.

Zanussi design looks very basic but the washing machine has actually all the functions that other brands at the similar price range. I was afraid it would be less convenient to use than the Bosch which I previously had, but it's fine and you get used to it pretty quickly. It's really silent, even during the 1600 spin. The spinning quality is great, it dries well too.On the weaker point I would say that for 8KG I was expecting it to have a larger drum. It's just 52 liters (same as 7KG model) comparing to 69 liters on the next, 9KG model. Thanks to that it's a little shorter and better for smaller loads, but if you want to wash a duvet or considering it for a larger family, I would definitely recommend going for a larger model.The other thing is that you are not allowed to adjust the programs, everything is set at the beginning and after pressing the START button you cannot change the temperature, spinning speed or even add extra rinse. It is annoying as all other washing machines I had allowed such adjustments and I just don't get why should this be restricted.Also, the cycles are quite slow. Yes, you can adjust them using FlexiTime but still selection for cottons for example is 3:05h through 2h40h down to1:30h. I would be very happy with a 1h cycle as 20 min express wash doesn't seem enough and obviously there is a large gap between 1:30h and 20 min. Also, it would be nice to have a longer cycle of you can adjust, why not add a 5 hour for stubborn stains? The spin only cycle takes 16 min regardless of the spinning speed. It's very efficient but it's quite long and frankly, why couldn't they allow to use flexi time on it is a mystery to me. For sure 8 min spin would be less efficient but certainly just enough for lighter loads.Overall I am happy with it as it does what it should do. The most important thing when choosing Zanussi was its quality, reliability and EU production so I'm counting it will pay off and I will be still happily using it after 5 or more years. Time will show, I will update this review if anything happens ;)

The spanner for removing the transit bolts on the washer/dryer was missing. To date despite numerous calls and emails to Zanussi I have not had the issue resolved. Instead of simply installing the appliance which I am more than capable of, I had to call a professional (at my cost) who had a suitably sized spanner to remove the bolts before the appliance could be used

Once I had figured out the instructions I was very pleased with this item, and it’s washing and drying results. Some of the programs are longer than I was expecting, but there is a quick wash option if necessary. Another quality product that I have come to expect from Zanussi. So far so good…

I’ve had a few Zanussi products over the years, parts do fail eventually but can usually be repaired easily. This item while initially working normally, started to fail on drying. This was after 14months so 2 months out of manufacturers 12 month warranty. No error codes on machine, it would complete drying cycle but everything as damp as it went in. Tried it a no of times then contacted Zanussi the response from them was extremely poor for a £500+ appliance to fail 2 months out of warranty with no explanation of what the fault could be and no offer from then other than an expensive service visit and full price parts which would be more than 1/2 of the initial cost. I was astonished at their poor customer service and won’t be buying Zanussi again. Luckily Amazon were as good as their word on 2yr warranty which I didn’t realise we had and had it replaced with another brand.

Too complicated to use

The washing machine is missing water hose and spanner , so I had to buy a tool to take the bolts out and wait additional few days to find the right type of pipe.