Question 1

I got one. the smoke just goes up in air like a normal incense cone does!? mine does not work :-(

Accepted Answer

Mine did that at first... I didn't have it over the hole right, and also had it close to a register so was pushing the smoke around... it works great with no drafts hitting it... try moving it where your heat register won't hit it or any breeze from doors, etc...

Question 2

My burner does not work. the top hole is sealed due to a glazing issue. can it be replaced? it was given as a gift today. it is faulty.

Accepted Answer

I'm sure you can return it but to Amazon not to the maker. Or if you know a handy person with a glass cutting drill it would take about 3 seconds to rectify your glazing problem and then you wouldn't need to go through the hassle of boxing it up and sending it back.

Question 3

I’ve never had an incense burner before what do they smell like?

Accepted Answer

This is the first time I had one and this is the first burn 🔥 I've done ...

1. Item was as described
2. Colors were spot on
3. Incense wasn't the best ... trash the Osmanthus yellow immediately. Be careful the Sandalwood is beige.
The rest are up to ur liking.

U can see it starts slow & builds up.

It's not as hard as ppl say to position over the hole.  It's all about alignment & most humans can do that easily unless there's a vision issue. Which I did have and wouldn't have done this then.

I give 4 stars cause cones could've been better scents.

This video is from the very start and only 30sec in.  The smoke got thicker as it went on.

Question 4

Can u put incences sticks?

Accepted Answer

Have to use the cones that come with it. They have a hole in the bottom so the smoke draws down. I don’t like the smell of the incense. Especially after it’s out smells like an old capmfire

ASIN	B07QRGQ7Z8
Brand Name	SPACEKEEPER
Color	Blue
Customer Reviews	4.0 4.0 out of 5 stars (40,880)
Item Dimensions L x W x Thickness	10L x 10W x 20Th centimeters
Item Weight	816 Grams
Manufacturer	SPACEKEEPER
Manufacturer Part Number	SPKIH001
Material Type	Ceramic
Model Number	SPKIH001
Number of Items	150
Number of Packs	1
Shape	Conical
UPC	787414814910
Unit Count	153 Count

SPACEKEEPER Ceramic Backflow Incense Holder Waterfall Incense Burner, Aromatherapy Ornament Home Decor with 120 Backflow Incense Cones + 30 Incense Stick, Blue Set

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