RAMP KING 10’ Plated Aluminum Folding Ramp ELITE SERIES

Purchased two of theses for wheelchair access and no good one of them is 6 inches higher than the other one since the welding was off on one of them…junked them and purchased another brand

I would not recommend you purchase this product or any product from this seller unless you are VERY certain you want the product as the return policy is incredibly restrictive. These types of products generally take trying a time or two in order to determine if they work for your situation, and in this case, that time or two may put you past the return time allowed by the seller.We ordered these ramps on November 3rd, anticipating our move out of our home on November 15th and into our new home on November 23rd. Our newly purchased home has four entry steps, and we were hoping the ramps would allow for our dear friend to come into our new house as he is confined to a wheelchair. We moved into our new house on November 23rd, and the ramps will not work for the reason we ordered. They are just too steep. We were over the 30 day return because we were trying to be organized and think ahead when ordering, but then didn't even move in until three weeks later. In moving out, staying in transition housing and then moving in, our lives were chaotic, and it took us another couple of weeks to begin to be settled. There was nothing at all wrong with the ramps--they would probably be great for the intended purpose of loading and unloading, but not for our hoped-for-purpose of getting a person in a wheelchair into our new home.When I inquired about returning the ramps, this was the reply I received, “Unfortunately, we do not accept returns after 30 days.” As mentioned above, we ordered the ramps on November 3rd, and I inquired about returning on December 9th, less than a week past the 30 day return window and was denied. While the 30 day return policy is compliant with Amazon sellers, this seems to be the minimum return policy that Amazon allows sellers to have. I have, in fact, returned items to Amazon later than 30 days and had the items accepted without question. When I replied back to Ramp King that my review would reflect their response, I received another email suggesting that I would be “vindictive” by giving negative feedback in a review. I do not believe I am being vindictive; I believe I am being honest. I have ordered hundreds of items through Amazon and have never given a negative review. I have generally found Amazon and its sellers to be easy to work with, and I am concerned about an expensive purchase such as these ramps being restricted to such a narrow return policy. I think it is only right for potential buyers to know up front about this concern.What if this item had been a Christmas gift? Obviously no exchange if it didn’t work—I think that is a problem. This item was not a Christmas gift, but I am still frustrated by the response. In addition, if a person were to order these ramps for the purpose of loading an ATV r something along those lines, it could theoretically take a week or two or three before a person was able to get out with the ATV’s and try the ramps to see if they worked well. By that time, a buyer could easily be past the 30 day return window. With something as “heavy-duty” as these ramps, one would presume they would be of durable quality such that trying out the product and determining it would not work for the buyer’s purpose within 60 or 90 days even, would not cause damage to the product.