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🧹 Elevate your clean game—because your home deserves a smarter, hands-free shine!
The Shark IQ Robot Vacuum AV1010AE features a bagless, self-emptying base that holds up to 45 days of debris, advanced IQ Navigation for faster whole-home mapping, and improved carpet cleaning performance. With 90 minutes of lithium-ion battery life, multi-surface brushroll, and voice/app control compatibility, it delivers efficient, automated cleaning tailored for busy, pet-friendly homes.
















| ASIN | B08DLRYHKY |
| Battery Life | 90 minutes |
| Battery Type | Lithium Ion |
| Best Sellers Rank | #2,097 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #1 in Robotic Vacuums |
| Brand | Shark |
| Brand Name | Shark |
| Capacity | 0.17 quarts |
| Color | Black |
| Compatible Devices | Amazon Echo, Google Home |
| Control Method | Voice |
| Controller Type | amazon_alexa, google_assistant, vera |
| Customer Reviews | 4.0 out of 5 stars 23,644 Reviews |
| Filter Type | Disk |
| Form Factor | Robotic |
| Global Trade Identification Number | 10622356568316 |
| Included Components | (1) Self-empty base, (1) Shark IQ Robot, Filter, Side Brush |
| Indoor Outdoor Usage | Indoor |
| Item Dimensions L x W x H | 14.69"L x 10.24"W x 19.37"H |
| Item Type Name | IQ Robot Vacuum with XL Self-Empty Base, Bagless, 45-Day Capacity, Advanced Navigation, Alexa & Wi-Fi, Multi-Surface Brushroll, for Pets, Dander & Dust, Carpet & Hard Floor, Black |
| Manufacturer | SharkNinja |
| Manufacturer Part Number | AV1010AE |
| Model Name | Shark AV1010AE |
| Model Number | AV1010AE |
| Number of Items | 1 |
| Other Special Features of the Product | Bagless, Self-Emptying, Smart Mapping |
| Power Source | Battery Powered |
| Product Dimensions | 14.69"L x 10.24"W x 19.37"H |
| Recommended Uses For Product | Regular automated cleaning in homes with pets, especially for carpet and hard floor surfaces. |
| Special Feature | Bagless, Self-Emptying, Smart Mapping |
| Style Name | Dry Self-Empty Only (Black) |
| Surface Recommendation | Carpet |
| UPC | 622356568319 |
| Unit Count | 1 Count |
| Voltage | 100240 volts |
R**H
Pretty easy to set up and operate.
I did a good bit of research before deciding on the Shark. We have a Shark upright and another dustbuster size Shark so we are very positive about their products. I chose a spot for the dock that doesn't really comply with the instructions but it hasn't affected the operation in the least. It is under a side table in a bedroom. Works very well from there. I used the app to map my apartment, which it did very well. I closed the doors to rooms i didn't want it to go - either because i just want them cleaned more thoroughly by our cleaning service or i thought it might get stuck on the rugs. It handles rugs pretty well, though. Minor complaint that others have mentioned: it doesn't take the same route each time. And it goes over the same areas more than once. The first time it ran, it got itself stuck under a low riser dresser so i now put a stool in front of the dresser to prevent that. I think the app is pretty slick and easy to use. You can set it to vacuum every day or any odd assortment of days. Ours runs twice a week to be sure the cat hair gets cleaned out. First run complaint: since it was vacuuming under beds, it was probably going places that had not been vacuumed in a long time. So that first time, it filled the bin with cat hair and just stopped in mid run. I had to take it back to the dock but even then it couldn't off load the hair. It was too full and compacted so i had to remove the bin from the robot and clean it by hand. That hasn't happened again though. Just be aware if you have any areas like that. The app lets you do the whole house, just one room, or a selected 5 ft square space. In the app, choosing Spot, it puts a square in the middle of the screen with the house map over laid. You choose the spot by moving the map under the square until it is over the area you want cleaned. It's not intuitive, but once you see it, you know how it works. I read many of the older reviews that mentioned a magnetic strip to keep it from going certain places like off a step. I was wondering where those strips were because mine did not come with any. I almost returned it before the first run because i do have a sunken room and was concerned about it going off the step but it ran right up to the edge, stopped, and then ran along the entire width without a problem. Pretty impressive. It will obviously have trouble negotiating table and chair legs so if you want those areas cleaned you will need to move the chairs. It would also be nice to know how to deal with the sunken area of our home. For now, i take it off the dock and carry it to that room before turning it on. It does the room completely and returns to the starting point where i again have to pick it up and return it to the dock. Then, i have to use the app or the button on top to tell it to return to the dock, which works ok. Im just concerned if this confuses the mapping of the rest of the house. I wish the instructions addressed this issue. UPDATE, Nov 13, 2025: I have been using the robovac for two years now and I still love it. I have discovered a few irritating features- 1. Make sure you don't have anything on the floor that could jam the machinery. My cleaning lady left a dryer sheet somewhere and it got sucked into the filter on the Shark. There is no warning and no other notification that the robot is no longer working. 2. The app keeps asking me to re-logon every time I need to start vacuuming. I have it set up to NOT do that but it seems to forget every so often. It's very inconsistent. The app just needs a little tweaking to be perfect, 3. If you have a separate room that isn't on the same level as the majority of your home, it isn't able to "map" the separate area. That would be a very-nice-to-have feature.
J**E
Wow! I'm in love. Plus and Update
I had thought about buying a robot vacuum but made the mistake of buying a cheaper one and I hated it. Years went by and I decided again. I have a Shark upright vacuum and am sold on Shark. After seeing that they now have a self cleaning attachment, I got excited because I know how little the actual unit will hold. So after days of reading reviews, I decided on one but it was pricey. So I saw that they had a used one for about half the price. I got it and whoever had it before never emptied it and it smelled bad. Sent that back and went review shopping again and found this one. It cost more for a new one but after the last experience I decided I didn't care. A new one it was. I am so pleased about getting this one and it being new. No one else's problems and no smell. I set it up on my phone, which I have little experience doing, by myself. I mapped out my rooms and did a test run that went well. The next day would be the big experiment because I had it scheduled. The first scheduled run started on time and it went through my entire condo going in areas I didn't see it going through during the test run. I followed it around like an idiot just amazed at how it knew where to go. I only have it scheduled for the first level of my condo because it can't go up the stairs. But I only have my loft up there anyway. I'm guessing it cleaned about 600 sq ft, which is my bedroom, bathroom, hallway, kitchen, living/dining area and my entryway. It went from my medium height carpet, down to my kitchen/bathroom linoleum floors with no problem. It also went up on my high shag rug by my bed and the high bath rug in the bathroom! After it was done, it went back to its dock and it only took about 5 seconds to suck all of the dirt/pet hair into the container, I saw that it had used about 50% of its power. So it could have done 1,200 sq ft before a charge if I had needed it to. I had it scheduled to vacuum every day but have changed that to every other day as it did so well. I should say I have two cats and a teenager living with me here. One thing that I make sure of is that everything is off the floor, which makes me keep the house nice. If there are things on the floor, it will go around them and you won't get the full vacuum you desire. Even make sure electrical cords are off the floor too. If you have high enough furniture, it will go under that as well, which is a treat. The instructions it comes with are not detailed instructions, but a look on the internet or YouTube on how to set it up are great. Thank God I gave the robot vacuum another chance. Love it! UPDATE: I have had this Shark for a little over 2 years now and still love it. It has become a member of the family. lol I just wanted to add how it is holding up. I have learned all of its little issues, like sometimes it doesn't go when scheduled only to find it didn't dock correctly and it didn't charge, or something gets stuck in the bar that I have to pull out. I decided to buy replacement filters for it. I have kept it the actual robot clean, but haven't thought much about the filters on the inside of the canister, the suction part of the machine. Let me say, you need to keep those filters clean! I didn't even realize there were filters in there until I bought replacements and saw all the different type of filters it used. I had to pull up a YouTube video to see where they all were. I was amazed how filthy everything was in spots I didn't know existed. Just wanted to give you all a heads up to make sure you realize there are filters on the inside of the canister that should be periodically replaced or cleaned. They sell on Amazon a package of everything you will need to keep all the removable parts replaced and clean.
C**R
Can you love a vacuum? Because I think I do. UPDATE: The love is gone. I think I hate it....
UPDATE: I've had this Shark vacuum for a little over a year now, which means I am no longer covered under the warranty. Figures, since it doesn't work anymore. It started throwing out codes because of the cliff sensors. A bit frustrating as it's only used on the main floor and there is no place, at all, where it could possibly fall. For some reason though, while sitting in the middle of a completely flat floor, it thinks there's a ledge it's going to tip off of. I googled and googled. I tried the tape trick, the paper trick, anything where you could try and fool the sensors. None of that worked. I reset it multiple times. Unplugged it for weeks. Deleted the robot and rebooted. Everything. It starts, gets a few feet into cleaning and then no matter what I do or where I set it, keeps telling me it's detected a cliff. There. Is. No. Cliff!! I have no idea why they don't include a feature where you can turn off those stupid sensors, but they really need to consider this as during my googling, I discovered I am far from the only one with this problem. I now have a robot vacuum that just sits there, unplugged, until we do our next dump run. Original review: We have an Anatolian Shepherd/Hound mix. Never in my life have I had a dog that sheds like he does. There is hair everywhere. I could sweep to my hearts content and all he has to do is walk by and it's like a hair storm. We already had a robot vacuum but it was an older one. There was no wifi or mapping capabilities and it definitely didn't have any way to self empty. Unless by self empty, you mean I did it. I mean, it worked well enough.....when it didn't get stuck in a corner, under the couch, in the bathroom, by the bed....I could go on. It also had preferences when it cleaned. By preferences I mean it would clean one area over and over while completely missing others. I needed something better. I decided to splurge and purchase this one after researching for weeks and reading all the reviews I could find. Now, before I go on I should note that we have no carpet anywhere in our house. Even our kitchen floor mats are made of PVC material so I can't say how well this would work if you have carpet. When it came to set up, it was a breeze. I downloaded the Shark app as instructed, set up an account and it connected to my wifi and Alexa with no issues. I didn't even think of coming up with a name so I just picked one that Shark suggested. The good thing is that you can change it later if you want. I let it charge and then started the mapping of our main floor. Our house isn't huge so it only took a little over an hour to complete. Once it mapped, I was able to add names to rooms via the Shark app. This comes in handy if you need a deep clean of one particular room or don't need the whole house done. I then let it loose to vacuum. It did a couple rooms before going back to the base and emptying and then went and finished the rest. It didn't get stuck anywhere and there was no going over the same spots while completely missing others. The whole process took about an hour and I was able to get other things done while that was going on. The best part is that it did a fantastic job of getting up the dog hair. We decided to set up a schedule for it to vacuum every morning. We are both at work so Mr. Steve McClean is on his own. I went into the app and just picked the days and times in which I wanted it to run. With this daily schedule, we have noticed less and less hair accumulation on the bottom of our socks. If that doesn't scream success, I don't know what does! If I have to give a negative, it would only be that I don't like how loud it is. If you are trying to watch TV or listen to music (without earbuds), you won't be able to hear well when it's in the room. Since we aren't home when it vacuums, it's not really an issue but still something to mention. It isn't quiet. Aside from that, I absolutely love this thing and couldn't be happier with its performance.
B**H
Very Pleased! Works much better than expected.
[update May 18, 2024] I'm even more pleased after Buddy has been on the job for six months. He's just a joy to have around. Yes, he has a name now. Buddy has gotten stuck no more than four times while cleaning at least part of the house every few days. I'm still amazed at how much stuff (mostly cat fur) is in the base station when I check it every month or two, because to me the house looks like it's mostly clean all the time now so I don't expect that much "invisible" debris to be collected. The self-cleaning brush roller isn't completely maintenance free, but I never expected it would be. The worst culprit isn't the cats, but my wife's hair. Fortunately it's extremely easy to pop the roller out and untangle the stuff, which I do about once per month. You can hear when it needs a cleaning. The only thing I really wish for is a single-room learning update. No way I want to update the whole house again, but there are one or two small pockets where Buddy just doesn't go. I'd like to be able to update just that one room without having to re-learn the whole house. But, I have to say, this is one of the most unexpectedly satisfying purchases I've made ever. [original review] I can't compare this robot vacuum to any others because it's my first. I will say that I didn't expect it to work as well as it does. We have two rag doll cats that put out an amazing amount of fur. It's either vacuum all the time or just put up with it between vacuuming. Not any more! Sure, it can't get everywhere the fur likes to go hide, but surprisingly, it does get most of it. We have wood floors with area rugs. I was afraid it would choke on the thicker area rugs. They're a pain to do even with a regular vacuum, but it handles them like a champ! It's so refreshing to see the floors so tidy. I'm embarrassed at what we put up with before. Another nice thing is if I make a mess, such as in the kitchen, I no longer care. I just whip out the phone and order up a room cleaning. Now for the big advice. Spend as much time as needed getting the initial exploration, map, and room creation process as perfect as possible. Move everything you can out of the way so it doesn't mistake something like a bathroom scale as part of the house geometry. After the first few tries, there were areas it just decided weren't part of the house because it couldn't get there when exploring. It simply wouldn't clean there even if not obstructed! Once I went through the house thoroughly and got everything I could out of the way, it made an excellent map. When you put things back, the map will remain but those things will just be seen as temporary obstacles. Seriously. It's worth the work. My biggest ask for improvement would be single-room learning. After going to all this trouble getting a good map, I really don't want to re-learn the whole house if I, say, rearrange the furniture in one room. But for now that's not an issue. I initially took off a star for these initial shortcomings but have put it back up to five stars. Overall it's fine. I can't say for sure, but I think it's getting smarter. For sure, it hugs the walls really well now, where it wasn't doing that before. The only downside is I can't say this thing is saving me any real time yet because I end up following it around the house just to watch. lol!
M**N
Good robot vacuum, could be improved.
Long Informational/personal experience review for Shark Stratos 2 in 1 vac mop with power detect. Overall, this vacuum has made maintenance cleaning easier to keep up with. BUT, I would just recommend doing a bit more research on the programming quirks, software nitty gritty type things. I dont like that if I move furniture in one room I cannot just change the map in that room, I have to delete the entire map of my house and let it remap the house for 30 minutes. I also dont like that this model will run anything over if it isn't over 3 inches tall. For example, my dining room table has legs that are connected by a steel bar that runs along the floor (like an old school lawn chair) and the vacuum will run over that bar back and forth dinging up the bottom of it. I also dont like that the mop reservoir does not completely empty back into the base when it is done mopping so it always has a bit of watter sloshing around. Another mopping quirk I dont like is that when its done mopping, for instance mopping the bathroom or entryway, it will then keep the dirty mop pad down leaving a snail trail for dirty mop pad water alllll the way across the house when it goes back to the base. Bathroom & entryway germs spread all across the house. And then there the software bug or default issues. Like recently I have noticed that my robot will be told to clean a spot in the living room, then 10 minutes late I realize that it never did it because it got lost going from the dining room to the living room (a 15 foot journey) and had been going in circles the whole time. It has been doing this quite often, starting about 6 months after getting it. It started with the minor detour then correcting itself, then it turned into it being found on the opposite side of the house when I asked it to vacuum the entryway. Like I said, I didn't expect a perfect robot and it has made things easier, but the annoyances should not be there if I am paying over six hundred dollars for a vacuum. The app is pretty easy to use. Works well on hard wood, tile, and low pile carpet. Works on medium pile carpet too, just now as well. Does pick up hair but it gets caught in the brush and needs to be cut out every so often or it will not vacuum good. Also, it ran over a dryer sheet one time and it got stuck behind the wheel up inside and started running in circles, so I would check that often.
D**A
Great product on sale, loving it
Great product. Was a little askance from some reviews but in practice totally happy with it so far. The only problem I had was initial setup could not get it through the setup on my cell phone, went to another cell phone did the same thing, back to the original cell phone then finally got it to work so that took about an hour of mucking around but since then it's worked perfectly. It scanned the house quite well, found all the rooms and allows me to select particular rooms to do, does just those rooms when I run it and rerurns safely back to base to charge, empties quite well. Charge only lasts for about two or three medium size rims but no big deal. A couple of areas it doesn't Edge well for some reason but others it does,may have to rescan but no big deal. It has a hard time maneuvering some furniture with bases like my swivel recliner but I just keep an eye on it. Overall a serious Time Saver and seems to pick up an awful lot of stuff that I wouldn't have thought was on the floor.
J**A
A full and complete review of a Shark robot vacuum that I've actually used and put to the test!!!
PLEASE READ MY FULL REVIEW!!! I will not be attaching photo evidence of my review, for reasons that will become clearly understood once you've read this review to completion. I highly recommend you read all other reviews for a well rounded understanding, but here is a review of 1 whole month worth of use, not just a review of anticipation of happiness after two days of ownership... While the benefits of having something effectively clean your floors for you is the best feeling ever for busy households, this Shark is extremely efficient! Excellent suction power, mapping is more effective than the last Shark I had, and does great with thin rugs used for mud and gravel, and keeps up with 3 active crazy dogs. Although it is much noisier than any other model to my knowledge, it's because the suction of the robot and the emptying of it's bin into the charging dock is worth it. The description of this Shark advertises that it scans it's surroundings so it does not run over dog mess, cords, etc. Coming from a month of experiences, I can tell you that is a lie!!! I threw my last Shark away because after having 2 separate incidents of running through dog mess and spreading it ALL OVER the house, it was a lost cause. I was highly anticipating having the newest latest and greatest in the Shark line of robot vacuums, and became instantly attracted to this very specific feature. It is taller than the last robot, which now does not clean underneath our elevated couch and a few other items of furniture. Not a big deal. I understand that with this new feature, some things must be sacrificed. The scanner on top should be worth the few areas I'll need to clean under, right!?! Negative ghost rider. In the instructions, it does state to make sure that all rooms are lit up to help aid in the scanners ability to see it's surroundings and adjust accordingly. In the middle of the afternoon, if it's not bright enough in the house, I can't help it any. The following incident is the third straw that has about broke the camels back. The puppy left a present in the hallway, of which no one noticed until late the following evening, well after the incident occurred, smearing the contents literally over the house!!! With technology, there will be issues. However, I strongly feel this is false advertisement. The horror stories of these robot vacuums and animal presents are very real and a clear and present danger....horror stories straight from Poe's library. Technology as a whole, I do not feel, is able to address this very real issue. Please DO NOT purchase this robot vacuum with hopes of avoiding this danger. Please plan your robots cleaning for later in the day after you've fully inspected all areas of your home for potential smear factors, as well as the most light penetrating every hidden corner where presents may be left... I AM happy with how well it cleans my rugs, all of which are area rugs and indoor/outdoor rugs, with dog hairs of all lengths and colors, and dirt and gravel woven all inside it. Also, with my husband and I both in construction, you can only imagine how dirty we get. I was lucky enough to get mine on a black Friday sale, which has eased the unhealthy level of anger I have inside me at this point in time, as I'm now on day two of a full deep clean/sanitize of all the floors in my home after said incident. In conclusion to this lengthy emotional heartfelt review.... I do feel like this Shark vacuum has overall performed very well. It cleans much better than my previous model and I absolutely love the self emptying feature, as I do not have to remember every single day to dump the bin. I can absolutely deal with the elevated level of noise, in exchange for a cleaner house. Just don't be mislead and let your guard down. For the risk of coming home to a house of horrors is not something I'd wish on my worst enemy. I don't often give reviews on products, but after my last 2 days of nauseating scrubbing and cleaning, I finally have a reason to contribute to the greater good. Hopefully somebody benefits from me venting and I've changed someone's life with my diserte. Knowledge is power. Enjoy the privilege of first world comforts of house cleaning robots, but just remember the dangers. No pictures necessary.... And rant over. Good day.
A**R
Overall very happy with this product.
My Usage and Overall Comments: ============================== Have had the Bot for 2-3 weeks now. Mostly used on 2nd floor (bedrooms/bathrooms/Loft area) which is 90% carpet. I mapped this floor only. Occasionally used on 1st floor, which is about 50% carpet. (Not mapped). Overall it seems to do a pretty good job, keeping in mind these Bot Vacs are not meant for DEEP cleaning carpets. Much quieter than my old Neato Botvac80! Cleans my 2nd floor on a single charge with BOOST cleaning, and recharging takes about 3 hours. Overall I feel it's a good Robot Vac, but wouldn't spend more than $300 for it. Floor Mapping Review: ============================== - My 2nd floor is about 1,000sq ft and it takes about 10-12 mins to map it. - It's not the greatest at mapping. It will sometimes take 2-3 "Explore" runs for it to get it right because it occasionally misses entire wall sections. - Adding/Changing/Removing Room Labels and No-Go Zones on the app is pretty easy. If you're older, it's easier to do it on a Tablet vs the phone. - I noticed that once it completes the entire cleaning run on the 2nd floor, it seems like it internally compares the results with the full map(??), and if it detects area's that it missed it will go back to them to clean them. When it does do that, it doesn't always clean them in the most efficient order, often running from one end of the house to the other to address these areas. I have also seen this behavior when tasked with cleaning a specific room. It's will sometimes bounce around in the room getting the spots it feels it missed. - There have been times where I've seen it do several clockwise/counter-clockwise spins in the same spot as if it's trying to decide where to go next. Sometimes these crazy spins can last 30-40 seconds. - So far no problems with it finding the Base Unit and Docking with it. - Mapping is only required if you need to specify No-Go Zones or want the ability to vac a specific room(s) so you CAN do like in my case, map the most commonly vacuumed floor (ie: 2nd floor) then manually initiate a cleaning for the 1st floor. (see more about mapping in my "CONS" section). Detailed Review: ============================== PROS: - It's fairly quiet. You can actually have a conversation standing next to it as it's cleaning. - Their SHARK CLEAN app is easy to use. Again, if you are older using it on a Tablet (larger screen0 will be a better experience. - The self-vacuuming / evacuation unit works well, typically removing 95% of the bot vac's contents. - So far have not had any issues with it getting stuck in a corner, going over room thresholds/transitions, etc. - Bump avoidance it pretty good as long as objects are high enough for the Lidar Sensor to see it. - No issues transitioning between carpet and hardwood/tile surfaces. - Although it may not take the most efficient paths on occasion, and sometimes re-cleans a section(s) 2-3 times during it's total run, it does appear to do a very through clean, cleaning all the places that it possibly can reach. - It does well respecting No-Go Zones. - Ledge detection works well also, but the fall-off is only detected after about 25% of the bot is hanging over the edge - depending on it's speed. It can be nerve wracking to watch near stairs!! - The Evacuate and Resume feature is nice to have. (After every 30 mins of cleaning, it will return to the Dock to empty its dust bin then return to clean where it left off. - The Do Not Disturb Schedule works well. - The No-Go Zones work well. - Although I have not had a need for it as of yet, I'm confident the Recharge and Resume feature will work fine. FYI: - Initial WiFi Setup: I did have an issue trying to pair the Bot with my phone. I think after I rebooted my phone it finally worked. - Annoying - if you remove the Bot's dust bin while it's ON, it will complain stating it's dust bin needs to be replaced. - The foam roll filter in the Docking station gets VERY dirty real fast and needs to be cleaned every 2-3 runs. It's easy to clean, just tap over a garbage can to get the bulk off, then slide off the foam roll from it's base and rinse in a sink. Let dry completely before returning to docking station. - The Evacuation system will engage EVERY TIME you return the Bot to the dock. So if you pull the Bot off just to check the roller, as soon as you re-dock it, the evacuation system will turn on. - The Evacuation system is as loud as a typical upright vacuum, so keep that in mind when deciding on a location for it!!! - I have not tried the SCHEDULED Cleaning at all. I personally prefer to manually initiate when/where I want it to clean. CONS: - I was not able to Register the Bot via the app - kept saying "Something went wrong". Had to do it online. - The app could use some improvements/updating, like showing the current location of the BOT and what it's cleaned so far as it's running, estimated time of completion, etc. - Deleting your map when you want to do a "Re-explore" (ie: Re-Map) can take a minute or two to complete. - "Matrix" cleaning can only be performed on one room at a time. So if you have 3 kids bedrooms you want to Matrix clean you have to select one, do the cleaning, then send it out again to do the Matrix cleaning on the 2nd bedroom, etc. You might be able to work around this by setting up 3 Scheduled cleanings(??), one for each room. - The Mapping system could be MUCH better. I can understand it not mapping a shoe on the floor, but missing an entire 10-FOOT WALL SECTION??? Would be nice to have Multi-Floor/Level mapping also. - I've run into an occasional issue where after doing a manual cleaning (via press of the CLEAN button) on the 1st floor (not mapped), then using the app to vac a specific room on the 2nd floor (mapped), it will clean the room, but then starts re-cleaning the last 3-foot section over-and-over until I manually stop it. Others also have reported odd issues jumping between "Mapped" cleaning and "non-Mapped" cleaning areas. The fix for me was to delete my map and have the bot do a re-explore to build it again (and hope it does it correctly on the 1st pass). If this issue continues, I'm toying with the idea of not doing any mapping at all and just letting the Bot figure it out as it goes regardless of the floor it's on. I'll loose the No-Go Zones and Specific Room Clean functions and it will likely take longer to run, but it might be worth it until the Mapping Logic is improved. CUSTOMER SUPPORT: ============================== I did reach out to them when I had the "re-cleaning the same 3-foot section" issue after bouncing between a Mapped and Un-Mapped floor. This was during Black Friday weekend, and I only waited 5-10 minutes to speak with someone. They were OK, some easier to understand than others. I was eventually connected with one of their Technical Support staff and had to re-explain the issue. He asked if I could run the cleaning session again (I was fine with that) and he wanted to video record the Bot in action, so he sent me a link for the video connection. I was unable to get that working (Android phone issue??). He asked me to re-explain the issue to him again, and we got into a brief disagreement about how the MATRIX CLEAN function worked - he claimed that was only for "Spot cleaning", which I told him was NOT true. He finally suggested I delete my floor map and re-run another mapping session then try to replicate the problem again. I was assigned a Ticket# to reference when I called them back with my findings. After re-doing the mapping, I haven't been able to replicate the problem yet, and I'm leaning towards assuming the Bot works best with Mapped areas only, and jumping between Mapped/Non-Mapped floors is not 100% supported (???)
S**E
Dificil conexão com o app
Demorei mais de 4 horas tentando conectar ele no wi fi, realmente muito dificil e pelo que vi muitas pessoas tem o mesmo problema. O app não está disponível em todas as regiões então vc tem que ter conta na loja de uma região que tenha o app e para quem fez a compra internacional na amazon, ao abrir o app vc precisa selecionar a região que comprou o robo e não região que vai usar.
P**.
USA Spec model does not work in UK
Beware ! This robot is sent from USA , with a US plug . This will NOT work with the UK Shark App , I spent huge amount of time attempting to get up and running. Eventually contacted Shark customer service who told me they were unable to assist. Spent more time re packing, only option then was to print a label back to USA Indeanapolis , had to arrange UPS collection which cost me cash .
A**S
APP NO FUNCIONA EN MEXICO
Amazon no debería de vender algo que no tiene soporte en México. Por otro lado, creé una cuenta de USA pero la app no funciona porque no deja verificar el correo. El correo de verificación si llega pero cuando vuelves a la app dice que lo ha sido verificado. Es un problema muy común que si lo buscas en internet tiene muchos años sin poderse resolver.
C**C
Absolutely Outstanding!
I couldn't be happier with my Shark robot vacuum! From the moment I set it up, it has been a game-changer for keeping my home spotless. The setup was incredibly easy, and the app integration is seamless, allowing me to schedule cleanings even when I'm not at home. The suction power is phenomenal, effortlessly picking up dust, pet hair, and debris from both carpets and hardwood floors. I love how it navigates around furniture and obstacles with ease, ensuring that every corner of my home gets cleaned. The self-emptying base is a fantastic feature, saving me time and effort while keeping the vacuum running efficiently. One of my favorite aspects is the advanced mapping technology. It creates a detailed map of my home, so it knows exactly where to clean and avoids areas I don't want it to go. The battery life is impressive, easily handling my entire home on a single charge. The Shark is quiet, efficient, and incredibly effective. It has truly made my life easier, and I can't imagine going back to manual vacuuming. Highly recommend this product to anyone looking for a top-notch robot vacuum!
J**N
Super impressed
I am SO impressed with this little robo vacuum! I did a lot of research before purchasing as we have a dog who sheds a lot, and this truly does live up to the reviews. We have carpeted floor and it's able to pull a lot of the hair out of the carpet. If you run it once a day or every other day with a shedding dog, you will be in good shape. It mapped our entire floor perfectly in the first run. I was blown away. The technology has come so far! The app is clean and intuitive. It also makes setting up the Shark very easy. After it is finished mapping, you can add labels to each room, and schedule it to run at certain times, and in the rooms that you choose. If it gets full while it's doing the cleaning session, it will find its way back to the docking station, empty the dust and dirt, and then go back to wherever it left off. The only downside is that it can only map one floor in your house. If you're in a two story house, you can still use it on other floors by moving it to the floor you want to clean, and pressing the "clean" button on top of the vacuum, but you won't be able to do this from the app. It is fairly quiet, and has a low profile. It's able to sneak under beds and tight to reach places very well. Battery life seems great and no concerns there. The docking station is small enough that it isn't an eyesore. It comes with a nice little mat that the robot drives onto. When the robot docks itself, empties into the docking reservoir after a few seconds. This part is fairly loud, but only lasts a few seconds. For the money, you truly can't beat this powerful little robot!
Trustpilot
1 month ago
1 month ago