In softphone setup with auto-answer can you mute the mic in standby?

Yes, you can. Here is the end-user guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/Headsets/English/userguide/h56x_b_cisco-500-series-user-guide/h56x_b_cisco-500-series-user-guide_chapter_00.html

Is this compatible with cisco 7962 and rj-9. if so does it require an adaptor for the rj-9 port? is it included?

Hello Brooke Allen, The Cisco Headset 560 Series can connect to some End-of-Life Cisco Unified IP Phone models like 7962 through the Y-Cable. In particular, the CP-HS-WL-561-M-US= Cisco Headset 561 Wireless Single Headset with Multibase Station comes with two USB-A cables for USB connectivity and an RJ9/11 Y cable for Cisco IP phone connectivity. More information is available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/Headsets/Compatibility_Guide/n500_b_headset-compatibility.html Thanks

is this compatible with Toshiba office phones?

Hello Lisa, Officially, the Cisco 500 series Headsets can be connected to PC, Mac and Cisco IP phones as well as other Cisco Calling Devices. Although they might work with Toshiba office phones this hasn't been tested set up. You can refer to the Cisco headset compatibility guide for more detailed information https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/Headsets/Compatibility_Guide/n500_b_headset-compatibility.html Thanks

Is there a phone indicator light that works with this headset?

Hello Shelia, You connect the Cisco Headset 561 to the Cisco IP Phone via Y-Cable, USB or Bluetooth (Multibase only). Then the Cisco IP phone menu will display the headset info, so it is on the phone display, with no light/LED on the phone itself. There is a LED indicator on the headset multi-base when connected to the IP Phone. Thanks

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Cisco 561 Headset - Mono - Wireless - Bluetooth - Over-The-Head - Monaural - Supra-aural

Product ID: 200805511

Details

Brand
Cisco
Color
Charcoal
Ear Placement
On Ear
Form Factor
Over Ear
Noise Control
Sound

🎧Lightweight 1 lb design

📶Bluetooth 4.2 wireless tech

🔊48 kHz frequency range

6978 DH

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Sold byAmazon MoroccoDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

🎧 Elevate your calls with Cisco’s wireless clarity and comfort — never miss a beat!

COMFORT FIRST DESIGN - Lightweight 1 lb, supra-aural fit keeps you comfortable during long workdays.
INTUITIVE TOUCH CONTROLS - Effortlessly manage calls and volume with smart touch call control.
CRYSTAL CLEAR AUDIO QUALITY - Dynamic drivers deliver rich sound up to 48 kHz for professional-grade calls.
SEAMLESS WIRELESS CONNECTIVITY - Bluetooth 4.2 and DECT tech ensure lag-free pairing with Cisco devices.
TRUSTED ENTERPRISE RELIABILITY - Backed by Cisco’s two-year warranty and top-tier VOIP compatibility.

The Cisco 561 Wireless Mono Headset combines advanced Bluetooth 4.2 and DECT technology with a lightweight, on-ear design to deliver superior sound isolation and crystal-clear voice quality. Engineered for professional communication, it features intuitive touch controls, seamless integration with Cisco IP phones and Webex devices, and a durable two-year warranty, making it the go-to headset for millennial managers who demand reliability and style.

Specifications

ASIN	B07V9JKPJC
Additional Features	Volume Control
Age Range Description	Adult
Audio Driver Type	Dynamic Driver
Best Sellers Rank	#184 in Telephone Headsets
Bluetooth Version	4.2
Brand	Cisco
Brand Name	Cisco
Built-In Media	Wireless DECT Headset, Multi Base Station, Cables, Power Supply
Cable Features	Without Cable
Carrying Case Weight	3 ounces
Color	Charcoal
Compatible Devices	Cisco IP Phones, Cisco Jabber/Webex Devices, Cisco Computers with USB-A ports, Cisco Devices with Bluetooth and/or RJ-9/AUX ports
Connectivity Technology	Bluetooth
Control Method	Touch
Control Type	Call Control
Controller Type	Call Control
Customer Package Type	FFP
Customer Reviews	4.4 out of 5 stars 33 Reviews
Ear Placement	On Ear
Earpiece Shape	On Ear
Enclosure Material	Plastic
Form Factor	Over Ear
Generation	561
Hardware Interface	Bluetooth 5
Headphone Folding Features	Over Ear
Headphone Jack	usb
Headphones Ear Placement	On Ear
Headphones Jack	usb
Input-Device Interface	Bluetooth
Item Weight	16 ounces
Manufacturer	CISCO SYSTEMS - ENTERPRISE
Mfr Part Number	CP-HS-WL-561-M-US=
Model Name	Headset 560 Series
Model Number	CP-HS-WL-561-M-US=
Noise Control	Sound Isolation
Number of Items	1
Number of Power Levels	1
Series Number	561
Specific Uses For Product	Personal
Style Name	New
UPC	889728180412
Unit Count	1 Count
Warranty Description	Two-year limited liability warranty
Water Resistance Level	Not Water Resistant
Wireless Technology	DECT

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