Plantronics Savi 740 Wireless Headset System for Unified Communication

Initially reluctant to purchase due to price, I was tired of blowing through the cheap BT ear pieces...nearly one a month. This headset has been one of the best purchases I've made in the last several months and well worth the price. I've used all connectivity options with great success (USB, traditional phone and BT) but use the BT connection nine calls out of ten. Have not had any range issues either and have been able to run downstairs to the kitchen for a snack without issues. (kitchen is right below the office on the 2nd floor) Battery life is acceptable and as long as I remember to dock it every night to charge, it will last me a full workday.My only complaint is if you choose to use the optional headband instead of the earclips, hanging up / docking the headset can be awkward since the headband gets in the way of anything that may be near the dock on your desk. I will sometimes pop the set out of the headband before docking it (which is very easy to do) but I hesitate to do this every time as I'm sure the plastic will eventually fatigue. It's only a minor complaint and can be dealt with fairly easily.**Update** 05.19.2018Still very happy with this purchase. In earlier review I said I was worried about plastic fatigue of the headset... this has not been an issue at all. Consistent daily use and the battery is still going strong lasting nearly a full day with I frequent breaks and even longer if I dock it after each use, even for 10 or 15 minutes between calls. BT to cellphone and USB to softphone on PC are my primary connections and both continue to work very well. Also worth mentioning that for a few weeks I was forced to move my wifi access point to within about 18" from the base and was worried about impacting signal but I didn't have any issues.**Update** 11.28.2024Everything still working fine. Frequent use M-F, only issue is battery life. Needs frequent charging and I've purchased a couple of replacement rechargeable batteries. The headset itself is still great, continued high quality audio, no ear pad degradation, no broken plastic, ongoing software support, etc... other than battery life (expected after many years), I'm still very pleased with this product.

MSRP on these are in the 450 ballpark. New, in many places, is still in the 250 ~ 300 ball park, so to get a refurb/used unit in as clean a condition and serviceable as this, for 100 dollars?!? AWESOME!Its not to say its perfect, the actual ear piece when resting in the cradle is sometimes not perfectly aligned and can, if you haven't caught it, leave you with a dead headset because its not making good contact to charge. There is a replacement side piece (about 50 bucks) that adapts for secondary battery charging and includes a battery.I bought these to replace the company provided *wired* head set that simply didn't have the ability to operate well because they were not amplified (also did not have noise cancellation). I've been using headsets for the better part of 22 years in tech support, where plantronics is the defacto standard.Headsets vary and can be subjective in many cases. So too, when you purchase a set that doesn't work out of the box, or fails prematurely, while others have no problems to report (quality of product/longevity/etc).Hence for me, this headset has been perfect out of the box, with except to the charging issue mentioned above, which is a common problem I've dealt with before, by changing my behavior to be very aware if the charge light doesn't come on, and the range as mentioned below, but it is an acceptable trade off.The base unit provides volume wheels to separately amplify the earpiece or the mic. Additional options are set with a slider to enable compatibility with different handset phones. The base works either inline with a handset or can operate in the "headset out" port if your phone has one.The range is not as good as plantronics would have you believe. In an upright/on the low-walled cubical ledge, I'm sure you can get open room distances in the 300ft range, but, in a home office, or office building with lots of walls, your signal will not make it that far usually.The benefit of having a wireless headset is just that .. no wires from phone to head. I've seen, and had one or two myself, nasty soda and coffee spills happen because the drink and the wire don't agree with each other .. so going wireless is the only answer.Having a base unit that can do Bluetooth, the Headset, or attach to a PC/USB? Those are the options that make this, as a good refurb experience, into an Excellent Buy!Service received from KC Phone Guys has been top notch! Including they shipped the headset nearly immediately, and shipped the USB cable separate because they were out at the moment.They included a printed copy of a quick reference guide (they could have saved a little paper by printing double sided) included new ear gels and headband. Excellent shipping, communication, and product. Thank you KC Phone Guys!!