Leo 4-Foot Folding Billiard/Pool Table – Space-Saving Indoor Game Table

I am not a satisfied customer! Even though their advertising makes it seem like satisfaction will be 100% guaranteed! On April 6, 2021 I purchased a RACK Leo Folding 4-Foot Pool table (Green) recently and the table surface was all warped especially around the pockets & rail. I even leveled it out with a level and also micro adjusted the feet, but that would not solve the problem. I first contacted the Rack Pool Tables customer service through phone, but the person told me it wasn't the company's fault, but rather blamed it on Amazon. Even though the amazon box was shipped in great condition. The customer service person said there would be nothing they could do! Because they blamed it on probably being from Amazon's warehouse storage climate, environment. Even though their marketing states... "Your 100% satisfaction is our #1 priority. If there is anything we can do to improve your experience or if you have any questions, concerns, or are not 100% satisfied please call RACK Pool Table now and we will do everything to make it right. Remember all RACK tables have a LIFETIME warranty on all parts, so rest assured you're covered!" I did not find that to be the case. False advertising if you ask me. So I called Amazon customer service, and requested a replacement, as well as shipped back my original table order. Then I receive the replacement 2nd order about 1 week later. The packaging & Shipping came in great condition. No obvious damage to the box. And then I set up and leveled the pool table with my level. And sure enough, the pool table surface was all warped again, especially around the same corner pockets & rail. I have attached a video to show an example of warping. I do not believe it to be warping from Amazon's warehouse storage method's either. Because the warping is obviously due to poor manufacturing & quality control of the product! If it were to have been warping due to Amazon storage, it would have warping all over the table, Not just around some corner pockets & rails. I'm so disapointed in this table and the hassle I have been put through. I feel deceived with their company advertising and products! After yet another bad table, I tried to email the rack pool tables customer support. Hoping they would help to resolve my issue. I showed them the video of my problem and traded "email messages" with them for several messages from the dates of May 10th to May 24th. I know the person Jenn who was helping me reached out to the head Supervisor. But unfortunately, they didn't want to stand up to their own 100% satisfaction guarantee. After all that they told me to contact Amazon, if I wanted to get a refund since it was fulfilled by Amazon! After all that, I have decided to keep the pool table because of all the hassle I've been put through with it. It just wasn't worth the time & trouble to try to repackage the product and ship back for a refund. Especially since, I would have to pay for a new box to ship back, since I threw away the original shipping box. I have never written a product review ever. But I felt compelled, so that other people will not get deceived, and have to waste their valuable time & money on a supbar product. I rated this 2 stars instead of 1 star because I had realistic expectations going into it, that it wasn't a professional regulation size slate pool table, and would play like one. Hopefully, this review reaches the owner of the company and he makes it right. Or they change the way they market their 100% guarantee. ............................................................................................................................................................................................. Edit... Update on 8/19/21: I am making a change in my original review from 2 stars to 5 stars! Yes I know, that's a big rating change from my original review. But they deserve it. After my initial original review, I thought it was a lost cause and I would never get the positive resolution from the company I was looking for. Well I was wrong! They listened to my situation and were completely understanding of my feelings. They really do mean & stand by there 100% guarantee! The customer service actually passed my complaints and situation to the big boss and they did everything they can to make me a happy customer! The original pool table I received was damaged... But the new one I have now plays remarkably well! :) And believe me when I say, I am now a happy customer for how they resolved things! They even were apologetic and I can feel there sincerity! Man, such great customer service after all! Thank you Jenn & Rack Pool Tables! And I do highly recommend them after all! 5 out of 5 Stars!

Good quality, balls are like real size ones good weight not too light. Pool stick works well and comes with chalk. I use it for practice cause I can’t have a full size table. I enjoy using it and would recommend it if you’re looking for a mini pool table.

Given the economical price I thought it was very good -I found it to be very stable - some said it was flimsy but not so - just fold out the legs and level it with the adjustable feet. Green felt and bumpers were fine. Obviously this is not for serious pool competition but should be fun for kids and friendly recreation for adults. I have it in the basement - could fit in any bedroom also. Mini balls were high quality and cue sticks were straight and solid - even came with chalk. The only thing I found odd was a comment in the assembly instructions that two adults required for assembly - one adult or a child ten and up could stand it on its legs.

My son loved his pool table. Plays every day

It’s a good pool table for the price. My son and I enjoyed it.

Easy to assemble but defective one of the pockets was stuck it was not functional I would not recommend bad table.

I bought this for my wife and I and its so much fun. She came home at first the look on her face was suspect but as the night progressed that turned into I love this pool table. She said I love the pool table four times the next morning. I'm 6 foot so I put bed risers on it and it seriously plays like a full size table just mini size. The balls are real pool balls just mini. Instead of sitting on the couch watching TV were up playing pool. We don't have a lot of room that's why it's just perfect for now. Highly recommended. The only negative are the ques they came cracked and are extremely crooked so I reached out to Rack so I'll see what happens but u can just buy short cues elsewhere. Love the table.

THE BOX WAS DAMAGED AND RE TAPE THE TABLE WAS BROKEN AND MISSING PARTS WAS SOOOOO UPSET AND UN PLEASE ABOUT THIS THE POOL STICK TOP WAS BROKEN VERY CHEAP QULITY

Un taco llegó astillado. Los tornillos de una canastilla llegaron flojos, los intenté aprentar, no fue posible por que ya están barridos. El producto está bien calificado; pensé que quedaría 100% satisfecho, pero no fue así.

prends peu de place, bon service a la clientele et bonne qualité. tres belle table