Question 1

I installed and had two attempts to get it working, and it will not work. "User cancellation or authorisation failed" Win10 up to date

Accepted Answer

If Windows 10 isn't picking up the Fingerprint reader's drivers right away.

Go to your Device Manager, locate the "ELAN Fingerprint Sensor" device, right-click and click Update Drivers.
Click on "Search automatically for drivers", if none is found, then click on "Search for updated drivers in Windows Update" (wait 2-5 minutes).
If still nothing, perform a restart via the start menu (not shutdown), and try the above again, if Windows 10 is still isn't picking up the drivers.

Driver version: ELAN Finger Print 3.10.12001.10102

Can confirm working on Windows 10 version 21H2.

Question 2

does this have a file lock capability, so individual files can be protected on a shared pc?

Accepted Answer

Yes, you can lock/encrypt/decrypt  individual files but you need to download & instal the Smart-ID software from the website before you can do this.

Question 3

Driver unavailable on every usb port tried on a widows 10, alienware m15. suggestions?

Accepted Answer

It doesn't need a driver per se, it will run on a Windows 10 PC that has Windows Hello installed. If there are issues with Windows Hello, go to Start - Settings - Accounts - Sign in Options where it is located.

Question 4

The device is in the device manager with a yellow triangle (no driver found) Driver is in download folder, tried installing, failed, same with update

Accepted Answer

My recollection is that I plugged it in and Windows figured out the driver itself. It's been a while.

I am running Windows 11. At the time I got the device, I was running Windows 10. It seems to work better under Windows 11.

I would not be surprised if there were driver problems with versions of Windows before Windows 10. You do not mention what version you are running. If you are running something earlier than Windows 10, I would suggest upgrading. Things have come a long way since the days of Windows 7.

ASIN	B07VK71TST
Are Batteries Included	No
Best Sellers Rank	31,321 in Computers & Accessories ( See Top 100 in Computers & Accessories ) 63 in USB Gadgets 3,764 in Laptop Accessories
Brand	ARCANITE
Customer Reviews	4.3 4.3 out of 5 stars (4,739)
Date First Available	21 July 2019
Guaranteed software updates until	unknown
Item Weight	9 g
Item model number	AKFSD-07
Manufacturer	ARCANITE
Product Dimensions	2.1 x 1.7 x 1.2 cm; 9 g
Series	AKFSD-07

ARCANITE USB Fingerprint Reader for Windows 11/10 Hello, 0.05s 360-Degree Sensor Security Device

Description

Specifications

Common Questions