WYZEPlug, 2.4GHz WiFi Smart Plug, Works with Alexa, Google Assistant, IFTTT, No Hub Required, Two-Pack, White

UPDATE: Completely fixed!UPDATED 04/28/2022: Updating my review to four stars. I've been posting on the Wyze forum, along with others, that the plug has an issue. Their team finally acknowledged the issue and updated the firmware change log to indicate the firmware was being fixed. Wyze employees reached out to people on the forum about a beta release that should fix v1.2.0.179 firmware, specifically the connectivity issue. Was able to sign up for beta testing through the app and installed the beta release. Their team also briefly described the issue in their firmware, which makes sense. When these plugs work, they are great. I'm also impressed with the Wyze support forum and team. Therefore, I'm giving this plug four stars.ORIGINAL REVIEW:I had high hopes for these plugs, especially because the price point is lower than similar WiFi enabled plugs. I have purchased four of these over the past year and have become very frustrated with the devices over the past few months. Specifically, the plugs randomly lose their connection and enter pairing mode. I'll often find the light on the front of the device blinking and the ON/OFF icon in the app replaced with a crossed out cloud icon, indicating the device is offline. The only way to fix the issue is to re-pair the devices back to my Wyze App/account. This defeats the purpose of having the plugs; when I'm away from home I cannot fix them. Ultimately, these plugs (probably their firmware) are not meeting my "reliability" and "availability" expectations.Currently using firmware version 1.2.0.179, which the change notes say fixes a major connectivity bug in v 1.2.0.176. I have been in contact with Wyze support over the last few months (while using the 176 firmware) and have submitted logs for their tech support and engineers to review. I was really excited last week when I saw that they released 179. Unfortunately, it's made the issue worse.I have a fairly expensive Netgear router and I know how to configure it. I've tried allowing the devices to obtain an IP address dynamically, and I have also tried allocating static IP addresses. I've also tried different 2.4Ghz channels to make sure there was no conflict with nearby signals. Also confirmed that the 2.4Gz channel is at 100% power. All four of my devices are within 20 feet of the router. In the end, all four devices will randomly go offline one-by-one and require me to re-pair them to the account. All my other IoT devices on the 2.4GHz channel seem to remain online (or more likely, have firmware that is robust to connectivity issues).I appreciate that Wyze provides a tech support phone number; I have used it multiple times over the months to try and resolve this issue. I've spoken with a supervisor on the tech support team, but they too are not understanding the issue. They have suggested multiple times to submit support logs through the Wyze app when a problem occurs. There are a few issues with this suggestion:1) I'm assuming the device event logs are retained on the plug itself. If this is the case, the only way to submit those logs is to go into the Wyze app, connect to your Wyze plug device, and submit the log. But this is a Catch 22 kind of problem! If the plug goes offline, I cannot connect to the device in the app to tell it to submit the logs to Wyze's support team. The tech support supervisor claimed the logs are stored on your phone, which I think is very incorrect. My Wyze app is closed on my phone so I don't think it's downloading logs all the time. Also, if the device goes offline, it cannot communicate any additional event logs to my phone! So even if this were true, my phone would only have logs entries showing normal operation. The supervisor said that the logs on the device are cleared when it's re-paired (reconnected) to the Wyze App/server. This means that the device does not have any log permanence. Bottom line, there doesn't seem to be a way to get the log entries from after the lost connection, so I question whether the logs are even useful!2) The supervisor recommended I write up as much information in the "submit log" request on the Wyze app. This is also frustrating because there is a very small character count allowed in that field of the app; it's impossible to document enough information to be useful!Wyze needs to address the following:1) Most importantly, the Wype plug firmware needs to be fixed to be more robust to lost connections. This should be a very simple thing! If the device loses its connection, it should NEVER enter pairing mode (slow blinking blue light?). Instead, it should be storing the WiFi credentials (and any other necessary credentials to make it accessible by the user) in EEPROM. When a connection is lost, it should indefinitely try to reconnect to the servers. Based on the symptoms in version 1.20.0.176 and 1.20.0.179, there's some timeout that causes the device to give up; this is a poor design!2) Make sure that the devices retain their logs in memory. Recommend a log rotation system that keeps logs for X days. Ensure that if the device loses connectivity (as described above), the device can be re-paired/reconnected to the app and server WITHOUT clearing the logs. This ensures that the user can reconnect to the device and submit the logs to the support team/engineers. These logs would clearly show what was happening the moment after the connection is lost.3) The Wyze app needs to be improved so that the user can enter a sufficient amount of information into the Submit Logs description field. Recommend increasing the word count a lot.4) The Wyze support system needs to have better feedback. When I submit a log, I'm told it gets to the engineers. But I'm also informed that I will never hear back from them. At some point, the engineers should be able to get on a call with willing customers to gather more information.Despite all this, I really like Wyze devices and want to help Wyze solve their issues. Unfortunately, I cannot recommend these devices to anyone until the issue is fixed. Therefore, I'm giving 1 star. Once the issue is fixed, I'm happy to update my review

These plugs are great if you want a remote way to turn something on ot off. I actually use one for my camp cameras home base unit. When the power goes out(I'm 2 hours away from my camp house location) sometimes the base unit glitches and will not fully restart when the power comes back on. With the wyze plug i can basically turn it off and back on to restart the base unit and clear the problem. Also great for remote light control.

These plugs are reliable and dependable; well made with no problems down the line!

4 years later and is working well. Very happy with the purchase. Setup easy and app works flawlessly

The plugs are great, so convenient, easy to set up.However, smart plugs are showing to give off a high frequency sound that only animals can hear, so beware if you use these with pets in your home and keep an eye on their behaviors. My 13-year-old healthy dog began exhibiting dementia-like symptoms out of nowhere. For some reason I decided to unplug all of my smart plugs, and the behavior reversed itself within an hour. I'm not saying all animals will react this way, just be aware of your pets if you use any smart plug. I didn't believe the anecdotes when I first started using the plugs, but I now know better.

Just can’t beat Wyze quality. Reasonable prices and good quality

These things ..Love them!Use on aquarium LightsReptile lights & 2nd heat sourceIce machineXmas treeRandom other lights that need to be turned on / offHave a dozen or more at home , think over the years I have had maybe 1 go bad !Great value as well.Literally the ONLY thing I wish they could telle is my energy use like their Outdoor ones do .

I got a two pack of this and out of the box both of them would not connect I tried for over an hour multiple different plugs and it kept saying that my phone wasn't close enough if my phone was any closer it'd be inside the plug This is absolute garbage I've supported this company for a long time but this is the first of their product I've ever purchased that I would say is absolute trash there's no reason for this to be this difficult to have set up I would never recommend anyone purchases garbage.I've used their cameras and their doorbell and many of their other products for 10 years now and this is the first bad review of ever written but whoever made these plugs should be fired they are absolute trash there's no reason that they shouldn't hook up as easy as all the rest of their stuff but it's been nothing but a pain and I would not recommend that anybody ever buy these or or tell anybody to buy them there are better product out there This is one area where this company has not done a good job granted in the last two years their quality is dropped drastically they used to be top tier every year they get worse You can tell they're becoming a big company when they were more of a small company they made great product and they took care of their customers now that it's like any other big company and they're getting worse every year so you may want to invest in a different company altogether.