PlexiDor Performance Pet Doors for Dogs and Cats - Door Mount Dog Door with Lock and Key - White, X-Large Sizes

I ordered this door on amazon in 2016. We have three dogs and several cats. (We are foster fails!) Anyways my fur babies have always been pretty spoiled having a doggie door to go in and out as they please. We've had those vinyl flap looking ones you get from the local pet store and while they are great for awhile, they really don't last or hold up over a long period of time. Also, it there was a lot of heat/cool air leaking. So we were searching for a better alternative. While this door is A LOT more expensive, in my opinion, its totally worth it. It has held up to the abuse and it even comes with an amazing warranty. I like that I can also lock it and most importantly, there is little to no air leaking out of the door due to the heavy fuzzy weatherstripping. I was worried when I saw a crack in one of our door panels, and while I don't know how it got there...I have a sneaking suspicion that maybe a dog we were pet sitting may have tried to gnaw on it. Anyways, I called customer service and they were a HUGE help.This is when and why I decided to leave a review..customer service went ABOVE and BEYOND to help me. Something they did not have to do. I received my replacement panel with a set of instructions, but when I went to try to replace it I realized the local handyman I had hired to install the door and STRIPPED ALL the screws holding the face plate in. I called plexidor to find out what size screws I would need to replace the door since obviously I can't use the old ones. They gave me the screw sizes and even offered to help walk me through the process of how to take the face plate off. But that's not all....When I explained that the screws were stripped and I couldnt get them out, they even troubleshooted and suggested different ways that I could try to remove those stripped screws! Other companies usually say, 'well you have to figure that out on your own, but here's what we can tell you about our product.' But you can tell Plexidor really wants their customers to be happy so much so that they tried to help me fix a problem that was created by someone else. I feel like that is so RARE nowadays. Today, you have a gained a customer for life. If I ever move, my next dog door with be another Plexidor.

Although more expensive than other options I am glad I went with this door.I bought a new rear entrance door made of wood so cutting out the opening would be easier. Fiberglass doors aren't easily cut I was told and I expect steel doors are similarly frustrating/hard to modify. The new door was matched to my old door so I didn't need a new frame. That saved $1500 so make sure you look for a door matching service if/when you buy the new wood door. If you have a panelized door like me you'll need to build a small frame on one side for the dog door to fit correctly. This is 4 sticks of wood so don't panic. All instructions are clear and a template makes it hard to mess up. I made a card board mockup of the opening to see if our lab could / would make it through before I purchased everything. The end result is a sturdy, very well insulated dog door. There are no cold drafts and it's 22F outside right now. The dog cruises in and out now without any trouble although needed treats to start off with. We make sure there's a light outside on at night.

TLDR: good, high quality product that the company stands behind.I bought one of these in April 2017. One of my dogs thinks she's a missile every time she uses it. And, she goes in and out multiple times before I can make it to the backyard area via the human route. One of my torsion springs broke last year: replaced under warranty. One of the doors broke a couple of days ago; again, they're sending me a warranty replacement.So, am I disappointed in these two issues? Yes and no. My dogs really beat the hell out of this door, so I'm not surprised. I don't think any other pet door would have survived more than a few months. I think PlexiDor makes a very good product. It is expensive, and I initially questioned myself for investing the money in a dog door. No more. As we wait for the replacement, I realized how it has made my life so much easier.I spoke with Bill, the guy manning the phones for PlexiDor. He's very knowledgeable and said they're constantly improving the product and redesigning areas identified as weaknesses.

The media could not be loaded.  My golden doodle is about 45lbs. I initially thought the medium would be big enough but definitely had to exchange and go with the large size. The medium was comically small compared to her. I still don’t think the large size is worth the premium pice tag but since this is the only alternative to flap doors it will have to do.Cutting out the hole with the little hinge notches is annoying like other reviews mention but not terrible. I already had an existing flap door cut so I didn’t use the template for the initial cut. Placing the door directly on the cut spot resulted in a better/tighter fit.Since my screen door was less than the standard exterior door depth of 1 3/4” I had to build a diy frame. This greatly increased the complexity and difficulty of finishing the back side as seen in my pictures. I cut and painted some 1x1’s so I could have some wood to mount the outside frame to.After miter cutting the corners and gluing them together, I’m happy with the final result. It probably could have better but I’m not going to look at the back of the door that often and it still allows access to the spring hinges so I can grease them again next year.

The media could not be loaded.  Great quality, easy install. My dogs love it, I purchased the large size and it’s plenty big enough. Highly recommend this product! I live in northern alberta and have extremely cold -40 Celsius winters and so far it’s been great!The only down side is my floors need mopping more often as the dogs are in and out constantly.

First of all it was defectivre, got broken just after instalation and second of all I had to pay to ship it back. And third, I was left with whole in door.If I can I give 0 stars

I did a lot of research before I settled on purchasing this door and I was not disappointed. It came packaged securely with excellent installation instructions. With the right tools, installation went smoothly, it was installed in about 2 hours. The finished product looks professional and high end. It was purchased for two dogs to use, a smallish pug mix and a medium shar pei mix. We went with the medium sized door which turned out to be perfect for both. The door has been in use for a few weeks now. With a few treats and about 15min, they were going through it on their own. At first we left the doors right off of it so they would get used to the height of it and get comfortable using it on their own. We have since put both doors on, but are keeping one side propped open until they are used to the feel and sight of the door. Fingers crossed that when we take the prop off, they will be using it like pros! Very happy with this purchase.

Great product, great customer service. Ordered wrong size, no issue returning it. The dog loves it! Took her all of 2 minutes to figure it out. The cats just sit at the door and look out. You can see outside real clear, but when your outside you can't see it - which is great. It costly, but I'd pay it again. :) Hoping it handles -30 well. Northern Canadian Winters.

We have two in our home. Best door ever.