Just opened all of the cakes in a case and they all had mold growing on them, is this normal?

I bought these as well as sone other Balconi products and they were perfectly fine.

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Description

🍰 Elevate your snack game with a taste of Italy!

GOURMET QUALITY - Indulge in a snack that feels like a dessert.
FIVE FLAVOR FIESTA - Satisfy every craving with a delightful variety.
PERFECTLY PORTABLE - Snack on-the-go without compromising on quality.
SOFT SCRUMPTIOUS - Enjoy the melt-in-your-mouth texture of premium sponge cakes.
TASTE THE TRADITION - Experience the rich heritage of Italy in every bite.

Balconi Mini Tiramisu is a premium Italian snack featuring soft sponge cakes filled with a rich tiramisu flavor. Available in five delectable varieties, this product is perfect for those seeking a gourmet treat on-the-go. Made in Italy, it promises quality and taste that satisfies every palate.

Reviews

N**Z

Moldy product

The product came in moldy, see pictures. The order doesn’t give me the option to be return or replaced.

12.09.2023

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

Suresh K.

Very impressed with the quality and fast delivery. Will shop here again.

4 days ago

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