ASURION4 Year Laptop Protection Plan ($1500 - $1999.99)

Purchased this warranty with the purchase of an Alienware laptop for my son. A year later it's a brick. Warranty claim was quick and easy, resolved in just a couple of days.

I thought that my laptop was toast with a blue screen of death. Fortunately, Asurion saved the day. Sending in my laptop was easy and they fixed and returned it super fast.

I purchased an HP laptop that became defective within 3 months. HP admitted no design fault on their part so I filed a claim online with Asurion.In contrast to HP, Asurion Insurance handled the situation with utmost professionalism and efficiency. As soon as I reached out to them, they took immediate action.Asurion swiftly took my computer in for assessment. Their responsiveness was a breath of fresh air after my ordeal with HP.They quickly diagnosed the issue and provided a solution.Throughout the process, Asurion's customer service was impeccable. They kept me informed at every step and ensured that my concerns were addressed promptly.Thanks to Asurion Insurance, my issue was resolved quickly and professionally. It was money well spent.

Bought this for an ASUS laptop. My laptop was dropped a short distance by TSA onto a counter at the airport but the laptop was still working, so thought no harm no foul. A few days later the laptop stops working completely. I went to file a claim with Asurion and I did not know if there was any physical damage. I FOLLOWED THE ASURION WEBSITE STEP BY STEP AND IT TOLD ME I WAS STILL IN WARRANTY, SO CONTACT ASUS. Okay, I did that whole painful process. Asus is awful btw. They misplaced my laptop, they're difficult to contact, the support website looks like it was built in the 90s, but fine I did it and wound up paying $100 for express shipping which did me no good at all since they were delayed in the repair time. Now it's been almost 4 weeks and I get a bill from ASUS indicating that they did find evidence of physical damage and I have a $300 repair bill. If I go through with the repair at ASUS, I'm $400 in the hole plus I previously paid for the $200 Asurion policy. I contact Asurion and their process is that you have to use their repair facility which is "allegedly" a certified ASUS repair partner. They would not be able to reimburse me if I went through the repair. Okay, well it will take a very long time to get that laptop back from ASUS, and I may have to pay for the return since it's not covered under warranty. So I would have to do that and then ship it out again to Asurion's vendor facility and wait what I assume will be a long time as laptop repairs can take quite a while. You cannot think of this like car insurance or anything you've ever dealt with before. I highly question why I should trust a third party repair facility and not the original manufacturer. Asurion wouldn't even cancel my policy and refund my money so I could recoup funds. Obviously, there are things I did not do well here due to lack of knowledge or awareness, but what really burns me is the whole reason why I went through ASUS for the repair is because I chose "laptop is no longer working" on the Asurion claims website and their bot automatically directed me to get service through ASUS per my warranty. The logic in this tool is faulty because there are clearly situations where the average consume would pick this option, and yet somehow there is unseen damage and the original manufacturer won't repair it without an extra fee. So no, I don't trust Asurion at all. Absolutely will not buy it again, and I buy a new computer every 1 - 2 years, so their loss.

I tend to buy extended product warranties for major electronic purchases as a "just in case". In the past, I've purchased SquareTrade, but after a bad experience that my sister had with them and the fact that ST really raised their prices on their policies, I decided to try Asurion this time.Funnily enough, this is the first time I've ever had to actually use one of my policies, but Asurion made the process really easy. Granted, I'm a techy, so I had done a lot of the diagnostic work on my laptop before I called them to submit the claim. They started the claim then had me speak with their tech guy--something I fully anticipated. After spending 5 minutes going over what I had already tried, he admitted that I had done everything he would have recommended, then sent me back to Customer Service to finish submitting the claim. CS told me they would ship me materials to ship the laptop, and if the laptop could not be repaired, I would either get a new one or a reimbursement. Because it was my work laptop and I am a consultant who could not be without a working laptop, I was already planning on purchasing a new laptop that very day, so the idea of reimbursement was ideal.They sent me the shipping materials, including the box, UPS label, and a heavy-duty bubble-wrap envelope (I really liked it--I think I could have drop-kicked my laptop in that envelope and it would have been fine :) ). I packaged everything up and dropped it off at the nearest UPS store. They notified me by text and email when they had received it at the repair center.A couple days later, I received a call stating that a part (they didn't tell me which one) needed to be order to repair the laptop. Because it was going to take a month before the part would be in, they were going to just replace the laptop or reimburse me for it. Happy day for me!I received an email saying they had chosen a new laptop for me. Because I wanted the reimbursement instead, I called Asurion and told them I had already replaced the laptop and could I get the reimbursement instead. They said that was no problem and submitted the claim for reimbursement to their finance department. I received notification that the check is on its way.All in all, I am very happy with the result. I wished I could have been able to drop my laptop off at a local place so that I could speak with the tech folks and it would have been more convenient, but other than that I am very happy with the overall result. Needless to say, I have already purchased a new Asurion plan for my new laptop. :)