On-Wall TV Install - Includes Wall Mount Bracket and HDMI Cable (For TVs 40-inches and Smaller) by Dish

I purchased the DISH On-Wall installation at the same time I purchased a 65" Panasonic plasma on Amazon. The first step was to call DISH and speak to someone about scheduling an appointment and answering some questions about tv type, wall type, location of outlets, etc. I was told it was no problem to install on a brick fireplace and also the Panasonic plasma would get a heavy-duty full motion double arm mount because of its weight.The installation guys came out a week or so later at the correct time. They were polite and wore shoe covers. Upon seeing the rough-faced brick in my fireplace they were concerned about drilling into it so he called his supervisor to inspect it. The supervisor felt it would not be a good idea to install a mount into the brick masonry because of the uneven face and due to the weight of the plasma (100+ lbs.) putting too much force on the brick. He said he would research a solution, either using epoxy/longer lag bolts for the wall mount or going a different route and ceiling mounting the tv. I was ok with either option.Another week went by before I heard from him with a ceiling mount option. He said he could order a black Sanus mount that sold on Amazon for about $200 (Sanus Systems LC1A-B1 Tilt and Swivel Ceiling Mount for Large Flat Panel 37-70-Inch TVs). I had also done some research and found a similarly priced commercial grade ceiling mount in a white powder coat finish from Atdec (Atdec TH-3070-CTW Mount for LCD and Plasma 30IN To 70IN Up to 200LBS). I emailed him the cutsheets and mounting details. It supported more weight, had four bolt attachment points rather than two, had a wider range of motion, and also in my opinion looked more attractive so I ordered it with the DISH supervisor's approval. He said if I wanted the Atdec mount I would have to pay for it out of pocket at first and then DISH would compensate me for it. He also threw in an extra HDMI cable at no cost for the inconvenience.Going back to the installation, another couple weeks went by before the Atdec mount arrived and DISH came out to install it. This time it took them about 2-3 hours to find a ceiling joist location, install the mount, run the cabling, mount the tv, and tidy up. However, the installer did not have the cable covers as shown in the brochure photos, so he had to get them from the warehouse and come back the next day to finish.He did not have the elbows or junction pieces so the finished product looked incomplete. He said he would come back in a week's time to finish it properly but never did. SEE PHOTOS.Another two weeks went by and I contacted the installation manger and sent him photos of the install. He agreed it was unfinished. He had not heard from the installer that it was incomplete. He said he'd get the extra cable cover pieces and come out in a few days to finish. True to his word, he came out and finished the installation by sawing several smaller pieces with a hacksaw to make the 90 degree bend. I thought he did a good job although some may think it looks a bit rough. The installers also ran my speaker wire under the floor and drilled holes through the wood floor and coordinated the location in the basement below. SEE PHOTOS.Overall I was quite pleased with the finished installation, except for #5 below. I believe this job was atypical because of the brick masonry and the problems it posed. I felt we came to a good solution by mounting the tv to the ceiling instead of the fireplace. It took about a month and several visits from start to finish to get everything completed. But in the end I think we made the right choices.My reason for giving them less than 5 stars is for the following reasons:1. The unfinished business about refunding the cost of the original wall mount ($99), or covering some of the cost of the ceiling mount which I paid for out of pocket ($215).2. A general feeling that they were inexperienced with some installation details, esp. regarding masonry and which mount was appropriate for this application.3. Not having the proper supplies on hand in regards to the cable covers and elbows.4. Not completing the job 100% and not following up on all commitments.5. Damaging/denting the back of the tv during the installation and not telling me about it. I understand accidents happen but please tell me if they do and we can work out a solution. SEE PHOTOS BEFORE AND AFTER.******UPDATE 4/2/13******Over a month ago I was contacted by a DISH rep about trying to make things right. He has been very willing to make everything better and bring the installation up to my satisfaction. In fact, he went so far as to offer to replace the TV for me because of the damage the installers did to the back of it. The timing is actually very good because the Panasonic plasma has started going to a black screen from time to time, so I think something on the inside must have been damaged too. I am currently out of town on business, but he assured me the new TV will be waiting in their warehouse until I return. So, based on this turn of events I am going to upgrade my rating to reflect this effort. Thanks DISH for trying to put things right. I will update again once I get the replacement TV and see the final product. But I am very pleased to get this response to my problem.

When Dish called me for the appointment, I told them I want to hang my TV on a wall above the fireplace. The gal asked me what other items do I need to connect to the TV, I said a DVD player and a sound bar or some type of sound system. I also told her that I have not bought the sound system, but it will be something simple. At that point in time, she could have told me that there would be extra charges to connect the other components - $199 for the sound system and $49 or $59? to hang the TV above the fireplace. But nooooo, she asked me if there was anything else, and I said that's it. I could have decided to cancel the order at that time if I had the proper information regarding the additional charges.Technicians arrived on time and they were courteous. When I told them what needed to be done, that's when trouble started. The technician said there is nothing on the work order regarding hanging the TV over the fireplace and the other components.I was on the speaker phone with the Dish guy re. the work order for over 30 minutes (the technician, the company and I were all trying to get on the same page and figure out what happened). The guy over the phone was trying to be helpful. At one point I told everyone to cancel the installation order since I was really upset. Then they put me on hold. We eventually agreed that there will not be any extra charge to put it up a wall above the fireplace. The lead technician said he will help me with connecting the other 2 components. He did says he would help me with the DVD player even at the onset since it was easy. He helped me with the sound. Mind you, this was not a 5.1 system, but a Bose GS Cinemate with 2 little speakers. I think it took him about 5 - 7 minutes.Bear in mind when Amazon delivers the 55" TV, their people will open the box, put it in the stand and test the TV and remove the box. By the way, the team delivering the LG TV was great (***** service) But since the installation was to be done on the wall by a different party, they have to leave it in the box (since it's not on a stand). I do believe that Dish will not open any boxes (big or small) - items have to be ready to go for them to install. They will not remove any TV box either. Maybe Dish should give all these information to the customer at the front end to avoid false expectation.The End Result: I am going to get my contractor to come in and pay him extra to hide all these dangling wires. I didn't like the way the technician proposed using the wire concealing channels. His idea was to cut pieces of it and tape it to my wall and run the wires to the bookcase next to the TV. I guessed the description of "concealing source cables behind the wall" did not include drilling through walls - so how you you conceal? The entire process was a big disappointment. I should have my contractor do this installation and save myself $249 and a lot of aggravation.Fast forward to 10/9/2012Joey from Dish called to apologize re. massive confusion. He said the company wants to make everything right for Amazon's customers. The wiring issue should have been taken care of and included in the price (i.e. conceal behind walls - if need be - the technician should have drill through the wall/bookcase - they have stud finders and all the tools to do all that). There should not have been any extra charge for hanging the TV in front of a fireplace. He said if you buy the installation service thru Amazon, all these would have been included in the price. Now mind you, the DVD player and my Bose Cinemate were simple hookup. We are not talking about the 5.1 or other complicated system. One caveat - if in doubt, ask the Dish representative when making the appointment. If customers had not purchase the installation from Amazon, they would have to pay extra for concealing wires behind wall, install over fireplace, extra to hook up other components.Joey was very apologetic (so much so that I felt really bad about unintentionally raising my voice when I first talked with him). He came across as very sincere in righting the wrong. He offered a full installation refund. It's rare nowadays for company to treat customer service as a priority. I would definitely give DISH installation another chance in the future. I would have given six stars had it not been the confusion in the front end.