Question 1

Why the difference in quantity last time I got 15 boxes with 20 in a pack this time only 8 in a pack why the sudden change?

Accepted Answer

It's because Amazon seems to think it's clever lumping all the same items from different Sellers into the same category and product code (not to mention "Reviews"!.... don't even get me started on that subject ha!) when picking the item. 
Even IF you try to make sure it's the exact same Seller you've bought from before - you can still end up with the tiny incense boxes instead of the large hexagon-shaped boxes, that you ARE actually supposed to receive! Which - in turn - gives Seller feedback lower ratings (so Sellers really need to look into this and challenge Amazon!).
It's hit & miss and a lucky-dip because someone at Amazon Logistics (who supply direct from their warehouse - from the stock they hold of the Sellers) has deemed it the exact same item - so when the Pickers go to get the items from their shelves (or the robots, depending which warehouse they come from) then they have no idea that it's different from what the "actual" product should/shouldn't look like - therefore, they literally pick what's there. I know this, as my nephew works there & has explained this to me, as I was furious having to keep sending back the tiny ones! 
The products are completely different from one another - the hexagon-shaped ones are far superior to the tiny-boxed ones & there's practically double the quantity in them - plus they last way longer and do not burn up within 60 seconds like the tiny-boxed ones do!
This is why you are seeing the huge difference in the reviews because some recieved the tiny-boxed ones and others received the hexagon-shaped ones, that we ARE supposed to receive.

Question 2

can anyone please differentiate between sandalwood and agarwood? What would be better and why?

Accepted Answer

Agarwood is one of the top four scented-woods in Chinese culture – agarwood, sandalwood, ambergris and musk, and the most favored fragranced wood especially in the core of the imperial palace. Among the four, agarwood ranks number one, the top compared to its companions, and is considered the king of scented- wood by the imperial family, or, the one scented-wood that is fit for a king.

Second in line is sandalwood, often considered the queen of scented-wood.
The foundation of Feng Shui is yin-yang (plus and minus, light and darkness). Our aim is to achieve a balance of yin-yang for you (personal luck aspect), and where you stay and work (spatial Feng Shui aspect) at every level, as much as possible. Agarwood and sandalwood – the king and the queen – form a part of this yin-yang equation. Together, they form a circle; separate, they have their own purposes in enhancing specific areas of your luck.

Hope this helps!

Question 3

How many roughly in total? In each box and total?

Accepted Answer

15 boxes every box have minimum of 10 so 150 sticks it should be more than this

Question 4

Hi could you please add a couple of amber sandal and eucalyptus as they help me sleep after depression and any similar scents thankyou

Accepted Answer

I would but i don't sale anything on amazon

ASIN	B07FKVTFTF
Benefits	Relaxation
Best Sellers Rank	3,462 in Home & Kitchen ( See Top 100 in Home & Kitchen ) 18 in Incense
Brand	HEM
Brand Name	HEM
Customer Reviews	4.5 out of 5 stars 14,883 Reviews
Global Trade Identification Number	07426843693569, 08906136702387, 08906136702448
Item Form	Stick
Item Length	8 Inches
Item Type Name	Incense sticks
Item Weight	300 Grams
Item form	Stick
Item length	8 Inches
Manufacturer	HEM
Manufacturer Part Number	SB-122
Material	Lavender Wood
Material Type	Lavender Wood
Model Number	AK3-AT1-GL-M-X
Number of Items	15
Number of Packs	15
Product benefits	Relaxation
Scent	Lavender
Scent Name	Lavender
Unit Count	120.0 count

Hem assorted scents, unique combination incense sticks (20 stick x 15 Pack,300 Sticks Total)

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