Linsoul Xenns Mangird Tea PRO In Ear Monitor, 6BA+2DD Hybrid Earphone IEM, Wired Gaming Earbuds with Detachable IEM Cable for Musician Audiophile

Fantastic IEMs. Exactly what I was looking for. Quality product and you get what you pay for.

These are good, really good. I bet most people here have come because of fresh reviews rating of these for gaming and they're pretty great for that, But they are expensive and far more than you would need.imaging, separation, space and airy with some good bass slam then yes, buy. They can be a little fatiguing and @#$k are they uncomfortable... they're quite big so if you have small ears then maybe go for something else. I enjoyed my time with them but actually returned them as found they were too uncomfortable for me and I found the moondrop rays at a third of the price which are (completely different sound signature) but do just as good a job as gaming.

The sound quality is excellent /brilliant, even! However, I believe I may have received a refurbished or used pair instead of a brand new one. The metal shell has noticeable scratches and signs of wear and tear. How can I contact the seller to resolve this issue ?