Katchy Outdoor Flying Insect Trap – Wall-Mounted Non-Zapper Trap for Catching and Killing Flies, Safe and Easy to Use (Black, 1 Device & 4 Refills)

The item arrived broken :( I am SUPREMELY disappointed because I was so excited at the thought of having an effective method to combat my nemesis that is the mischievously thriving fruit fly colony which plagues me, and this item arrived this morning broken. :( The blades of the fan internally are not connected and are banging about inside. Though I don't normally pay full price for things unless necessary (I either wait for a good sale or use applicable coupons/promo codes), I took the plunge on this purchase due to my need for a competent and efficient resolve combined with it's GLOWING reviews! First, I had to wait 9 days to receive the item, which I wasn't happy about, but not upset either. I have literally been checking tracking daily and looking forward to it's arrival. Then it arrives *HAPPY DAY*. I opened the package, removed the unit (felt/heard something odd but didn't think too much of it at that moment), reviewed the directions, plugged it in and although the light came on, the fan did not. I thought maybe I need to press a particular button or what-have-you, so I re-read the directions. Nope, it should be automatic. So I then began inspecting the unit and realized the fan blades were not connected. I then even looked for a way to open the unit without busting it so that I can fix it myself (I'm incredibly handy and that's how much I wanted this to work!). No go. I could probably open it up, but then it wouldn't be returnable. Ok, so THEN I go to the item link on Amazon and as of earlier today, it said "This item is currently unavailable" followed by something to the effect of 'and we don't know if or when it will become available'. I attempted to contact the seller to no avail. My only viable option was and is to return it. I don't want to return it for a refund or leave a bad review. Rather, I want the working unit I paid and patiently waited for. Errrrr. I decided to go about my day knowing I'd come back to this later and here I am. ... I pull the item up this evening, it is in fact available again, but instead of the $39.79 price I paid 9 days ago, it is right now (6/15/2018) listed at $54.49. Whaaaa?? So I am leaving this review in hopes that the seller will contact me and make good on my purchase, at which point I would update my review to reflect the working conditions of this seemingly enigmatic device.In summary, this 1 star review encompasses only that the item arrived broken and therefore did not operate as intended. A working unit may very well be worthy of all it's positive reviews. And maaaaybe even the new $54.49 price.I hope I am a unique case. I also hope this review was of help to you.Update 6/17/18:The seller contacted me today apologizing for my inconvenience and explaining that Amazon is responsible for the damage done during the shipping of this product. I responded immediately that I appreciate the response and although I completely understand that Amazon assumes the shipping responsibility, I am also concerned that I cannot repurchase a working unit at the price I paid 2 weeks ago. I inquired how this can be rectified, stating that I fully intend to update my review according to their level of service and the actual benefits of a working unit. And now I await their response.Honestly, if I have to repurchase at the higher price, I won't and I'll leave my review star at 1. It's not the price as much as the principle. Products can be damaged in shipping, that's understandable. But the seller is also responsible for commitment. So I'm really hoping they come through with a reasonable resolve that honors the price I paid for a working unit. I'll keep you posted.Update 7/1/18:The seller not only replaced my originally bought unit, but included extras as well. They have been extremely diligent in correspondence and I can honestly say that I am not only satisfied, but impressed.With that said, I would not have altered my review to 5 stars for customer service alone. ...these units works amazingly! The home I live in was built in 1924 and does not sport insulation the way a new home would. So pests are/can be/were a problem. The units do in fact attract flying things very well! The sticky pad of results had 2 bugs I didn't know I had and don't recognize. I am extremely happy with my purchase! And may very well buy more.The unit itself is aesthetically pleasing and is relatively quiet. Night is the best time for results since that's when it's darkest and the bugs can 'see' the light. The blue light transitions in brightness, which is even more effective in attracting it's prey.I'm changing my review from a 1 star to a 5 star. I saw other reviews stating it was a flimsy design. I do get what they're saying, but how thick must this unit be to rectify that?? It works as intended and looks good doing it. The bottom is easy to open to check and/or replace the sticky pad. There are only 2 buttons so it's super easy to operate. And it doesn't look like a bug catcher at all. No one would know. So I feel it's 'flimsiness' (is that a word?) is of no concern. As long as it performs, who cares how heavy or thick it is?This is 5 stars from someone who had to work for it. I hope this review helped you! Happy bug hunting :)

Look at the many photos of how many flies and gnats are attached the sticky boards.I have two. First bought, the shorted out by water getting on the PCB board attached vertically on the side. maybe it was also the flies. Taken apart and with multimeter tried to troubleshoot and could not get it two work. So I bought a second one and kept is away from the kitchen (not happy but did not want to short it out, too.After second purchase and running awhile, I was determined to continue to try to fix the first. at least figure out the circuits and create a schematic.This time I managed to get it to work. only the fan would not adjust speed and worked only an manual. That's OK for me. I cleaned the board with 99% iso alcohol, and covered the PCB with Kapton tape and put it back into service.The one in the kitchen did not do very well katchy the flies, so I created a kind of DIY vortex with aluminum foil, see photos. It increase the brightness reflecting on the foil and works great! With the Kapton tape, I no longer have an issue shorting out the PCB boardThe second I repeatedly kept knocking off onto the floor and the upper light ring brok. It would not snap back on. Looking at the photo, I glued it back on with some heavy duty glue and taped it firmly secure until the glue dried.Now the sticky boards fill up with flies, the black one despite having an air scrubber directly above the Katchy.So the negative issues:1. get water inside you may short out the PBD board. Solution DIY fix2. In some instances the flies will fly right over and not get sucked in. Solution create a DIY vortex above the Katchy3. Repeated dropping may pop the upper part of the light ring and will not snap back on. Solution glue back on with clamps, (or tape.)4. Block the outer edges of the liguid cup, or the vinegar being acidic will get drawn down fast and get onto the PCB board. Solution tape or cover the outer holes.5. don't try to save money and make your own DIY honey sticky board. in my case it just did not work and extra sticky boards are inexpensive.Both mine have been running no-stop for over a year and they catch fruit flies, gnats and even the house flies. I am happy with them, however you may have to do some DIY modifications, (Aluminum vortex and covering the outer edges of the liquids cup if using vinegar. And if fails or breaks some DIY skills will put them back into service