Microsoft Surface Laptop (2024), Windows 11 Copilot+ PC, 15" Touchscreen Display, Snapdragon X Elite (12 core), 16GB RAM, 1TB SSD Storage, Platinum

This PC is excellent—I really like the 15-inch screen. I’ve owned numerous Surface Pro computers over the years, and they’re all still in use. However, storage space eventually became the limiting factor for me, which is why I needed to buy a new PC. One big plus is that I didn’t have to buy any new power cords or docking stations, since this PC uses the same accessories I already had. That made the transition very easy. What I appreciate most is the true laptop feel. I really missed that. While the Surface Pro works well, it’s still a tablet at heart and can be awkward to use as a laptop at times. This device feels solid and natural on your lap, which makes a big difference for everyday work. Yes, it’s not a tablet and you can’t use a pen on the touchscreen—but that doesn’t matter to me since I already have tablets for that purpose. For a dedicated laptop experience with a great screen and seamless compatibility with existing accessories, this PC has been a great choice. The price is a good value too.

Sometimes Microsoft actually makes a good product and this one is very well designed and made, very happy with my purchase. Great performance and productivity and the screen quality is just the best, love this unit.

I was researching so i could Buy a good laptop, this one caught My atention. Delivery times were very fast. After I recieved it, it was everything I was expecting. I really like the way it wotks, very fast, keyboard has a Nice touch and the pad works great. I had other laptop Windows 10 and everything I used there works here, since i paid for some services. I liked it so mucho that I am also thinking about buying a surface pro 11.

Here is my saga as I reported to Microsoft: Hello Aldrino, Thanks for your inquiry. I hope my experience is valuable to the MS bureaucracy. I bought a brand new shiny MS Surface Laptop on sale on Amazon. It arrived looking perfect. But when I followed the prompts to set it up, Windows Hello welcomed me immediately with the name “Bill Bartkatsky” before I even set up my Windows Hello. Never heard of Bill B. But I hoped he was just a test technician from MS and not a previous purchaser who returned the product to Amazon. Again, it arrived perfectly packaged. So I gambled and set it up. I also transferred the data from my older MS Surface Laptop onto it. However, Windows Hello would not complete the setup of my face recognition. Multiple tries. It showed my image on the screen and then messaged “error”. Told me to try again, contact support, contact administrator or whatever. I tried to contact MS Windows Support. It referred my to your useless and complex web page of hundreds of issues, none of which were mine. I finally found a phone number to call. Hooray! Not so fast. There was a horrifying phone wheel that bragged about how much MS cared about its customers before (again) referring me to the impossible help page and hung up on me. You couldn’t possibly be more dismissive (no, actually abusive) to your customers. 3 more tries- same result (yes, insanity). So I contacted MS Office 365 support, which I pay way too much for annually. They tried and did help me with some organization of Outlook but were unable to get Windows Hello to function. When he referred me to Windows Support I know I was screwed. I told him how many times I’d tried to communicate with you. He PROMISED me it would be different this time by sending me a link. I used the link, followed the prompts and ENDED UP AT THE SAME GOD FORSAKEN RECORDING that told me how caring you are before hanging up on me. At that point I carefully deleted my data form the new laptop, repackaged it and returned it to Amazon. The story might make a good comedic movie starring Adam Sandler but I can’t tell you how painful it was or how much time I wasted. I used a Mac for years and could always get reliable, friendly customer service. But you Microsoft excels with your CUSTOMER FIREWALL. Congratulations. I’m now shopping for a Mac. Don’t worry. You’ll be glad to be rid of me.

An amazing laptop overall, and IMO the closest you'll get to a MacBook-like experience on Windows. My favorite things are: the great built quality, haptic touchpad, and long battery life. However, I've experienced some issues, mainly with Windows software glitches. First, the brightness fails to change from time to time, forcing me to restart to fix it. Second, while Windows Hello is based on IR technology, it doesn't seem to fully work in the dark. And finally, the Surface Connect charging cable is very delicate, so I wish they included a Velcro strap to help coil it in a non-damaging way. One last minor thing I would've liked to see is perhaps a USB-C to HDMI dongle in the box since HDMI is pretty widespread, and this laptop lacks the port.

fantastic machine

I was a little hesitant to move to an ARM based processor. After doing some research, watching reviews and looking at the applications I needed, I felt confident in purchasing. Everything has worked really well. I also purchased a 1TB micro SSD to put movies on as I plan to travel a lot. Battery lasts a long time without sacrificing performance.

I received the laptop approximately one hour ago, and I am extremely disappointed with its condition. The device is defective—it does not start properly and continuously displays a message saying “attempting repairs,” but never actually initiates. Additionally, I noticed that one of the rubber feet is missing, the box arrived scratched and damaged, and the seal was already broken. These signs strongly suggest that the laptop may have been used or returned previously. This is unacceptable, especially for what should have been a new product.