Morphy Richards 20R Otg Oven For Kitchen, Cooking Range With Oven And Grill For Baking, Tandoor, Rotisserie Function, Manual, 1400 Watts, 20L

Best product, one dent observed while opening but it’s ok

Got it at BEST price from Amazon. Working good; No noise as I saw some comments on noise level in few other reviews; also the build quality is good. Of course it gets heated all around which is good & demostrates the functionality of even heat...

I’ve been a loyal Amazon.in customer for years, but my recent experience has left me deeply disappointed and frustrated. What was once a reliable and customer-friendly platform has become a nightmare of poor service, exploitative practices, and a complete lack of accountability.The Problem: Compromised Packaging and a Broken Return ProcessI ordered an oven, expecting the usual seamless Amazon experience. Instead, I received a product in packaging that looked like it had been thrown around during transit. The box was torn, and the oven inside seems compromised. Naturally, I initiated a return, thinking it would be a straightforward process. Boy, was I wrong.Amazon’s return process has become an absolute nightmare. The customer service team was unhelpful, offering generic responses and passing the buck between departments. I was asked to provide endless documentation, including photos and videos, as if I were the one at fault. Despite following every instruction, my return request was delayed repeatedly, with no clear resolution in sight.Exploitative Practices and Zero AccountabilityWhat’s even more infuriating is Amazon’s blatant disregard for customer satisfaction. The platform’s policies seem designed to protect sellers at the expense of buyers. The burden of proof is entirely on the customer, and the return process is so convoluted that many people simply give up. This is not just poor service—it’s exploitative.Amazon.in has clearly shifted its focus from customer-centricity to profit maximization. The platform no longer values the trust of its customers, and it shows in every interaction.The Competition is Light-Years AheadWhile Amazon.in continues to disappoint, I’ve had far better experiences with competitors like Tata Cliq, Blinkit, and Zepto. Tata Cliq offers a seamless shopping experience with a strong emphasis on quality and authenticity. Blinkit and Zepto, with their hyper-local delivery models, have redefined convenience, delivering products in record time without compromising on packaging or service.These platforms understand that customer trust is earned, not assumed. They prioritize transparency, responsiveness, and accountability—values that Amazon.in seems to have forgotten.Final ThoughtsAmazon.in’s decline is a cautionary tale of what happens when a company grows too big to care. The platform’s exploitative practices and declining standards are a disservice to the millions of customers who once trusted it as their go-to e-commerce destination.Until Amazon.in takes meaningful steps to address these issues, I cannot recommend it in good faith. There are far better alternatives out there that actually value their customers. Save yourself the frustration and shop elsewhere.

Its value for money, very sturdy product n looks beautiful. Works well. Great packaging.

Good. Took a while to understand how to use. We are first time users.

Wonderful extremely happy superb finish 😍perfect for home bakers beautiful model 🥰

I recently received a product from Morphy Richards through your platform, and I am disappointed with its quality. The item arrived with a small dent, and the outer cabinet is extremely light and fragile — it bends easily when I place my hand on it. This raises serious concerns about its durability.As a regular customer, I expect better quality checks and packaging from both the seller and Amazon.

Obviously MR is a brand for OTG.