Is the product safe to use when it gets warm/hot?

It's normal for wireless charging to warm up slightly, especially during intensive use, such as long gaming or streaming sessions. However, it complies with international safety standards, ensuring safe usage.

Is the power bank compatible with Android phones, and can a phone case affect charging?

This power bank is designed for iPhone that support magnetic wireless charging, from iPhone 12 onwards, except for the iPhone SE 3. Phone cases thicker than 2.5 mm or those that are non-magnetic may reduce charging efficiency and are not recommended.

Why doesn't my phone achieve 15W wireless charging power, and why is the charging circle not displayed?

Ensure your iPhone 12 runs iOS 17.4 or later, and iPhone 13 or later has iOS 17.2 for optimal charging and display; this power bank is not Android-compatible. If the USB-C port is charging a device, wireless charging output will be reduced to 5W.

Why does charging stop at 80%?

Your iPhone may automatically stop charging at 80% to protect its battery from overheating, as part of iOS 17's thermal management strategy. Charging will resume once the device cools down. Moving it to a cooler spot can help speed up this process.

Why is my power bank providing fewer charges than expected?

The capacity reduction during charging is due to a 30% to 45% energy loss in the battery cells and conversion circuitry. Therefore, a fully charged Anker MagGo Power Bank (10K) offers an estimated 6,000mAh to 7,000mAh to power devices.

Antenna Location	Indoor/Outdoor
Warranty Type	Limited
Item Weight	8.8 ounces
Item Dimensions L x W x Thickness	4.22"L x 2.71"W x 0.78"Th
Color	Blue
Battery Cell Type	Lithium Polymer
Battery Capacity	10000 Milliamp Hours
Power Source	Battery
Voltage	5 Volts
Portable	No
Compatible Devices	iPhone 16/15 Series and More
Connector Type Used on Cable	USB Type C
Is Electric	No
Number of Ports	1
Additional Features	Fast Charging

Anker MagGo Power Bank, Qi2 Certified 15W Ultra Fast MagSafe Compatible Mobile Charger, 10,000mAh Battery with Smart Display & Foldable Stand, for iPhone 17/16/15/14, Includes USB-C CableClimatePartner certified

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