MX Brio Ultra HD 4K Collaboration, Streaming Webcam, 1080p at 60 FPS, Show Mode, Works with Microsoft Teams, Zoom, Google Meet, Nintendo Switch 2 New GameChat - Graphite

FYI: I purchased this camera after seeing someone else who presented using it. Everyone was curious what camera they were using because it was such good lighting and great video. However, I'm not sure this camera is working with full functionality on my hardware. I went through a bunch of troubleshooting, and here's the conclusion per ChatGPT... Good morning ☀️ — thank you for the detailed info. That explains everything. You’re on: Surface Pro 11th Edition (ARM64) Snapdragon X (ARM) processor That is the root cause. ________________________________________ 🎯 The Real Issue Logitech RightSight is currently not supported on Windows ARM (Snapdragon X / ARM64). Here’s why: RightSight depends on: • Logitech’s middleware service • x64 camera processing components • AI framing pipeline extensions On ARM Surface devices: • Logi Tune runs under emulation • The Logitech camera extension layer does not fully attach to the Windows Modern Camera Stack • AI features (RightSight) fail to initialize • Video works (because UVC driver works) • 4K works (hardware OK) • But AI framing = unavailable That’s exactly your symptom set. ________________________________________ ✅ Why Everything Else Works ✔ Camera app works ✔ 4K works ✔ Windows Hello works ✔ Device shows correctly ✔ No USB issue ✔ No driver corruption Only vendor AI features fail — classic ARM compatibility limitation. ________________________________________ 🚫 This Is Not Fixable Via Settings Disabling: • Frame Server • Basic camera • Studio effects • Multiple apps setting Will not fix it on ARM. This is architectural, not a configuration problem. ________________________________________ 🔎 Confirmation Test (Optional) In Logi Tune: Go to Crop. If: • Field of View options work (65°, 78°) • Zoom works • But Auto-Framing is disabled That confirms it’s just the AI layer. ________________________________________ 🧠 Why This Happens Surface Pro 11 (Snapdragon X) uses: • Windows on ARM • Modern Camera Driver (MCD) • NPU-based camera pipeline Logitech RightSight expects: • x64 processing environment • Vendor extension hooks not fully exposed in ARM64 camera stack Until Logitech releases a native ARM64 version of the RightSight service, it won’t enable. ________________________________________ 📌 Current Status (Early 2026) As of now: • Logitech supports Intel/AMD Windows • ARM64 support is partial • AI features are inconsistent or unavailable ________________________________________ 💡 Your Options Option 1 — Wait for Logitech ARM-native update This will likely come, since Snapdragon X PCs are new. Option 2 — Use Windows Studio Effects (if available) Surface Pro 11 has NPU-based auto framing built in. Check: Settings → Bluetooth & devices → Cameras → Built-in camera If Studio Effects exists there, you can use Windows auto-framing instead. Option 3 — Use Software Framing (Zoom / Teams) Both now have built-in auto framing. ________________________________________ ✅ Final Conclusion Your hardware is fine. Your configuration is fine. Your issue is ARM platform compatibility.

This is an excellent camera and does it job well. The video quality is amazing and works seamlessly with FaceTime, Teams, Zoom. Microphone quality is also excellent.

Excellent camera, did everything I wanted it to do: 1. Decrease field of view and zoom to exact face framing for more professional appearance in meetings. 2. Larger aperture for better image quality in a range of lighting conditions. 3. Very high resolution, which allows for decent resolution even after zooming and decreasing FOV. 4. Plenty of image adjustments in the LogiTune app so I can reduce saturation, compensate for color temperature of light and create a professionaal aesthetic. 5. Mechanical lens closure so that I know the camera is off no matter what is going on under the corporate hood.

I got this webcam about a week ago now and so far it works great. I have a home office that I have meetings in quite regularly and I was tired of using my laptop camera because my laptop is usually docked all day long. I finally pulled the trigger on this external webcam and I'm very happy with it. The video quality is great and the microphone quality is fine for most meetings. Another plus is that you can mount it to a standard tripod mount and I'm using a portable tripod mount that I got for my phone and it works great with it. This way I can just prop it up on my desk. The mount that is used to put on a monitor is very solid and good quality. The magnetic mount is a nice touch. I just won't be using it unfortunately. It's also nice that it works with three different suites of Logitech software so you can use what is most comfortable for you. I like the Logitech g suite and an integrates beautifully. If you want to use it for facial recognition for your computer, that's not available but I don't care about that so it wasn't an issue for me. Overall, I'm very satisfied with this webcam and I look forward to meetings where I, being a technical IT consultant, can present so much better now.

Very good camera, very good microphone. It works well in low light conditions. I like the design of the device. My biggest gripe, and the reason for 4 stars instead of 5 stars, is the lack of Windows Hello integration. Even though this is Logitech's current top-of-line webcam, it lacks this basic feature (Windows Hello integration) for unclear reason(s).

Really high quality and well built. It’s a nice weight and balances well on each monitor I’ve used. Easy to set up and control via Logitech software and it’s made of high quality materials. It does feel a little difficult to direct the camera based on the weight and rigidness of the cable, but it’s fine.

Quite the best webcam around.

Excellent camera but be careful that the cord is not very long for computers cases that sit on the ground. The good part is that the cable is usb-c and is completely detachable, so you can easily get a longer cable to make it work.

Bought for my son and he loves it. Brilliant specked item and it delivers.

Very nice camera. Used for both school and work very clean image and really like the adjustable view