Elderly Cellular Medical Alert Device | Wearable Panic Button Necklace | Medical Alert Systems for Seniors | Water Resistant with Built-in Fall Detection for Better Quality of Life

Excell

The device came with no instructions but to call to activate. When calling the 800-number - I was told they would take a message for me.There was only two prompts - one to the address/hours and one to the next available rep. with the 800-number and one was to someone who could take a message only.I plan to return the item. There are no instructions and clearly they are not prepared. I would not want to give a device to a senior when there is clearly no instructions or support options.

Great product

Uses military time for some reason which is useless for my dad. It can’t be changed to civilian time. Also, the charging cord is super short. Maybe 18 in. It too, is useless. Has a adapters that are unique to their product so you can’t get a longer cord.Otherwise, a good product thus far.

This thing works a little too well when it’s used properly. As soon as I got my mothers alert signed/set up I kept getting calls from the subscriber (yes you must subscribe to make monthly payments for the full benefits of the alert system) that 911 has been called and on the way to wherever my mother was located. Somehow she kept accidentally bumping the button on the device to call 911. It was really getting to be annoying. It also notified you when the device had a low charge. This device must be charged daily. Which means the person wearing the device has to remember to take it off and charge it every single night. Well that doesn’t help those in early stages of dementia or Alzheimer’s or any other illness that causes memory loss. I thought this was something they could wear and never have to take it off. But this beats paying for the real life alert system that is pre costly. I still like the product though.

I mistakenly banged my fist on my pillow while the device was in my hand and it set off the fall detection alert. I quickly canceled it, and found out later on that the company still received the alert notification which I liked. My grandmother also mistakenly pushed the button while getting used to wearing it and the representatives called her which is good. I'd rather them call her and she not need them then not call her when she does need EMS response. To be such a small device, the speaker is pretty loud and clear. Im satisfied with the purchase and monthly cost.

Within a day or two of activating the device, my mother started getting calls through it trying to get her to pay more money. We called and complained and the calls stopped. The first time my mother fell and she was able to get emergency help through the device. But the second time - nothing. It was charged, subscription fully paid. She was on the floor pressing the button - nothing happened. nothing!! After it happened to us I looked on line and there were other similar reviews. We started getting calls telling us to charge the device when it was on the charger or fully charged. We kept testing it to see if we could get help when we pressed the button and nothing. Please don’t let your loved one suffer as we have. These guys should be ashamed of themselves.

Received it on a Saturday and set it up. Very easy to do so. Then Sunday afternoon I fell and needed it. The operator was very kind, asking me a few questions before calling for help. I feel very safe with this around my neck.