I Cannot fully charge this power bank? I have charged it for several hours after receiving it new. The most I can get it to show is 80% charged.

Thank you for your purchase of our products NESTOUT Power Bank. We apologize for the inconvenience. We believe that this is an initial defect of the product. Can you please contact our ELECOMUSA website so we can assist you in replacing the product? Please search the Internet for "ELECOMUSA" and you will find our site.

Does this have the option to swap out the primary battery for another 1869 or similar?

We are very pleased that you are interested in our products. Unfortunately, we do not have such an option. Also, we request that you do not disassemble or customize our products. We look forward to your consideration.

How do you change the batteries on these for extended use?

We do not recommend that customers repair or replace the battery themselves. In the unlikely event of a malfunction or battery replacement, we will return and exchange the product or refund your money if it is within the warranty period. In that case, please contact us through the ELECOM website.

Antenna Location	Laptop, Phone, Tablet, Camera, Drone
Warranty Type	Limited
Item Weight	0.77 Pounds
Unit Count	1.0 Count
Item Dimensions L x W x Thickness	5"L x 2.4"W x 3"Th
Color	Beige
Battery Cell Type	Lithium Ion
Battery Capacity	15000 Milliamp Hours
Power Source	Corded Electric
Voltage	9 Volts
Portable	Yes
Battery Charge Time	3.58 Hours
Amperage	3 Amps
Compatible Devices	Smartphones, Tablets, other small electronic devices
Is Product Cordless	Yes
Connector Type Used on Cable	USB Type C, USB Type A
Is Electric	Yes
Output Current	3 Amps
Number of Ports	3
Additional Features	Auto Shut-Off, LED Indicator Lights, Short Circuit Protection, Fast Charging, Scratch Resistant

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