Pro Breeze® 500ml Premium Dehumidifier for Damp, Mould, Moisture in Home, Kitchen, Bedroom, Caravan, Office, Garage (White & Blue, 500ml)

Great

Great value for money and reliable

My previous pro breeze dehumidifier finally bit the dust after 8 years of constant service and i have purchased a replacement as I would not be without one.it sits on the bench in my utility room and extracts moisture from the atmosphere quite efficiantly when humidity levels are high. The unit is very quiet in use and very simple touse and maintain. I certainly recommend this product

I bought this at the end of November 2016 for our dining room as the kitchen adjoins it and we hoped it would reduce the condensation on the UPVC French windows overnight. We only use it in for some of the winter months and then it is cleaned up and stored in the cupboard under the stairs. So we only used it Nov, Dec, 2016 and Jan, Feb 2017 AND same 2017/18. We got it out the other day to put in into as the condensation is starting to build up....and I am pretty shocked quite frankly. Well shocked doesn't begin to describe it actually.We switch the unit on overnight - from about midnight to 6am - and then turn it off when we get up, and it's off for the rest of the day. Well that's what we did last year. However, the first night we put it I went to bed but two hours later came down for some water and I could smell burning immediately as I opened the living room door. Strong smell. Lights went on, walked through to back room (dining room) and could see smoke coming from the dehumidifier. I immediately yanked the plug out. You can see from the images that the plastic cover inside was burning and the on/of circuit board switch is totally burnt out and the wire burnt and detached. So my wife and I are left wondering what may have happened if I hadn't gone down for more water. I very rarely do!I cannot find a way of getting hold of the company that sold this to me through Amazon so I am posting this warning here. This is the Pro Breeze with the black power block sold by One Retail Group through Amazon. I looked through the reviews and have noticed someone else's caught fire as well.--update 28/11/2018After scouring every review for this product, and the comments, I eventually found a contact email for someone at One Retail Group...so I used that address to report this issue. I was contacted within 48 hours by someone at One Retail Group and then offered a refund or replacement. I was initially set on a refund but instead asked for a replacement on the condition that they were sure that the products were safe now. A replacement product was promptly dispatched and I received it 48 hours later, so I took that to mean that they were absolutely sure it was safe now.For your information: the replacement looks EXACTLY the same as the first one, EXCEPT for one very important difference: it does NOT have a big black power block. Instead the unit has a power lead and that it plugs directly into the mains. So I am guessing that the absence of the big power block is pointing towards the power block being the issue. Indeed, on refection, I do recall touching the block once and it felt very hot. And, looking through the reviews here I can see a good number of photos of melted power blocks and reports of the block not working.It is important to me that I provide a fair and balanced review. On that basis, I will say that I am very pleased that this company - once I had uncovered a contact email for them - responded quickly and professionally to my email to report this problem. They dealt with the matter without any nonsense or hesitation, and the replacement product they sent out has been running for over 100 hours continuously and it isn't even warm: I chose to 'run it in' to make certain it was okay for my own peace of mind. It seems very clear that whatever problems the last 'version' had seem to have been eradicated in this version without the power block.My advice to anyone having any issues with this product is to contact the company directly. I contacted Ali Noori, the customer service contact using the email address [email protected]. They were very professional and accommodating and resolved the matter without any fuss.As a note, I do not feel it would be appropriate for me to remove my original review given the nature of what occurred. However, I do think it is entirely proper and fair to let people know how One Retail Group dealt with this issue when I contacted them and to especially highlight their professional response and readiness to resolve the issue quickly and without fuss.

Does exactly as described.Have only had it for a week and have had to empty it 3 times - had a lead in toilet from flat above, bad damp/mould.Wall is drying out nicely.Would highly recommend this item.

Its OK and a small unit so doesn't get in the way. It does draw out water when there is very high humidity but doesn't perform as well as I anticipated. The handle at the back serves no purpose. There is nothing to get a grip of so the unit just slides out of your hands so you do need two hands to move it, which is crazy for such a small unit. I found it too noisy to have on in a bedroom at night. It is useful in a very high moisture setting.

Ideal

Works very in my old cottage where damp can be an issue. It's also very quiet