Why is the bottom leaking?

Because the water is too full. When the water capacity exceeds the maximum 1.7L, the upper steam port is covered with water,and the water will flow to the bottom along the steam port,and finally flow from the gap.It is recommended not to exceed 1.7L.

Is the body of the kettle heat-proof?

The surface temperature of the kettle will rise when it is working. Therefore, please do not touch the body of the kettle while it is working and after the water is boiling. But the handle is heat resistant.

Why does limescale appear after use?

That is because the Caco3, Mg (OH)2 will be formed when water is heated to a certain temperature, this is the normal phenomenon after the use of stainless steel kettle.

What are the materials in contact with the water?

The interior of the SUSTEAS electric kettle is made of 18/8 stainless steel (including spout and lid), all water-exposed plastic components are devoid of Bisphenol A (BPA).a

Material Features	Durable, safe, scratch-resistant, wear-resistant, and BPA-free
Product Care Instructions	Hand Wash
Material Type	Stainless Steel
Item Weight	2.09 Pounds
Item Dimensions L x W x H	8.07"L x 6.1"W x 10.03"H
Capacity	3.6 Pounds
Finish Types	Painted
Color	Beige
Voltage	120 Volts
Wattage	1500 watts
Container Type	Kettle
Additional Features	Boil Dry Protection, Automatic Shut-Off

SUSTEASElectric Kettle - 57oz Hot Tea Kettle Water Boiler with Thermometer, 1500W Fast Heating Stainless Steel Tea Pot, Cordless with LED Indicator, Auto Shut-Off & Boil Dry Protection, Beige

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