This helmet colour is matte right?

Hi Sai, The color is matte. Hope you could enjoy it. Besttravel

What to do if the tightening and loosing dual stops working?

This is a good question. I would reach out thru the original brand seller and/or see if there’s a way to return it and report the product defects to the seller in that manner. Outside of trying to fix it yourself there’s no further insight I’ve had on this issue:/

Brand	Besttravel
Color	Black
Age Range (Description)	Teen
Size	Small
Special Feature	Adjustable Strap
Model Name	FT-HELMET
Outer Material	Acrylonitrile Butadiene Styrene (ABS)
Recommended Uses For Product	Skateboarding
Inner Material	Expanded Polystyrene
Item Weight	12.5 Ounces
Item Package Dimensions L x W x H	10.04 x 9.49 x 6.02 inches
Package Weight	0.37 Kilograms
Brand Name	Besttravel
Warranty Description	Lifetime Service
Material	ABS
Suggested Users	unisex-teen
Manufacturer	Besttravel
Part Number	TK-0711-Black
Included Components	padding

Kids Helmets, Toddler Helmets Adjustable Toddler Bike Helmet Ages 3-8 Years Old Boys Girls Multi-Sports Safety Cycling Skating Scooter Helmet CPSC Certified (Black)

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