Giraffe Tools Hose Reel 1/2‘’ 78 ft, Heavy Duty Retractable Garden Hose Reel with Any Length Lock, Slow Return System, Wall Mounted and 180 Deg Swivel Bracket

Exactly as described and it’s been 3 years in and still working great. I did take this in for storage over the winter. Great product and keeps the hose organized and kink free. - Ryan

Below is my original review where I had reached out to them thru email. Once I posted a review, someone on their end reached out to me thru Amazon's messaging system and was helpful in resolving the issue. They provided me with a metal bracket and it is perfect for supporting the hose and reel. It was easy to install - I installed it on a brick wall. Just make sure to have the correct masonry bits, and don't drill into the mortar. I've seen others install it on a post. A retractable hose is so convenient and you never have to worry about tripping over it. The entire reel/hose slips up off the bracket so it can be stored inside thru the winter. The bracket that is mounted on a wall/post to hold this pretty heavy hose is made of plastic. The weight of the hose and casing broke mine within a couple weeks. It makes no sense to expect a chunk of plastic to hold up to that much weight. After many emails, no one at Giraffe seemed to know if the metal bracket that is on amazon would work with this model (eventually someone there said no, but that they were now producing a metal one for $30). Overall, it was a bad purchase - over $100 for the hose, then about $30 more for mortar drill bits, anchors...$30 more for the metal bracket after the plastic one broke...$30 more for new fresh drill bits, screws/anchors... Functionally, it works as designed. The concept of having the hose retract and be out of the way is great, but seems like not much thought went into the design. Customer service needs better training. Should not take multiple emails to get a simple answer.

Since it's plastic it scratches very easily. The hose itself works fine.

Had this unit for about a year. Great quality. Nice to have it auto retract. Nice and durable. Mounted straight to concrete and is locked tight. Included nozzle is of great quality even though it is plastic.

Thus far I’m loving this product. The hose length is perfect for me. The quality is very good, durable and not flimsy. But it’s the ease of retracting that I enjoy the most! I got so tired of rolling up my hose into the hose box, that never seemed to stay still while rewinding!! With this reel, you just give it a lite pull and it retracts on its own, while drawing the excess water left in the hose out!! I’m very happy. I hope it lasts!! UPDATE: I experienced a slight problem with the hose reel. The hose would no longer retract. I contacted the company and I received the best Customer Service I’ve experienced in a long time. They were very receptive of the problem. They provided specific instructions on what I needed to do (send email with information & video) and told me I would hear something back within 48 hours. When I didn’t hear anything back after the 48 hours, I called again and found that they did not receive my email. The agent then took my email address sent me an email and ask that I just respond to that with my information while he was on the phone. Want he received it, he immediately sent it to the area that needed to handle it with a note to push it through immediately, and I heard from them the next day. Bottom line, I received a new hose reel. It’s easy to stand behind your product when you know you make a great product. Giraffe tools can offer excellent customer service because they make excellent products!