DuroMax XP5500HX 5,500-Watt Dual Fuel Portable Generator - Gas & Propane, Electric Start, RV & Emergency Ready

Before I leave a product review, I want to say how amazing this seller is. I live in Southern California, where the fires have been out of control since the beginning of this year, and people have been losing power constantly. I ordered this generator on the 13th (Monday) with regular shipping, just in case we had a power shutdown, and I received it on the 14th! I wasn't expecting it for another week, which shows that this seller really cares. Thank you, DuroMax and Co.Now, regarding the actual product: it works great and arrived in good condition, although there was a bit of damage (which I'm currently working on addressing with the seller). Other than that, the instructions were clear and easy to understand. It fired right up after I hooked up the propane. I would highly recommend this purchase!

As title, if you're looking for camping or using in neighborhood it's not a good option

We had this generator delivered yesterday. We need it for power outages in our house. My husband put it together, added the oil, gas, and easily pushed the button and it started right up! It is loud, but so are all our neighbors. Powered our big refrigerator/freezer, 2 lamps, 2 TV’s, and internet. Was a BIG help! My husband really liked the push button switch to turn it on. Highly recommend.

This review is based on packaging and not the operation of the generator as I haven't started it yet. Maybe it was a return? Looks and feels like oil all over in the box and the bag surrounding the generator even though it's shipped empty. Dent on the front but not on the box. Funnel is smashed and looks like oil in the hose yet the engine was empty. No instructions anywhere. I haven't tested it yet, hope to this weekend, but it hasn't been a great order so far.Edit: started up instantly and ran great. Found the manual online and downloaded it. Custom service sucks and never responded to my emails.

The generator has a total of 3 hours and runs as expected and am happy with my purchase. While it has few hours, it runs very well. Noise level is OK. A couple of comments are in order. The propane starting instructions on the placard attached to the generator states to turn the fuel lever to on. This is a misprint as It should be in the off position as stated in the operating manual. Could not start the engine with the choke in the closed position. Once I partially opened it, engine started immediately. I sent a note to tech support on a question I had and after 2 weeks I still hadn't received a response. Hopefully I won't need them in the future. Ignoring customers doesn't bode well for their company. For now I'll give a 5 star rating based on engine/generator performance.

3 - SECOND UPDATE: Dec 21 - I'm being told that the missing bracket is not available until Feb 2023 making the generator I bought in Nov 2022 unusable until the end of winter, they are selling generators with missing pieces - this is fraud, and theft by deception, they took my $550 only to knowingly send an unusable product, so IF they are continuing to sell them without this bracket you will get an unusable generator, or if brackets are available they would have a bracket to send to me. DO NOT PURCHASE, you will not have all the necessary pieces to put it together until FEB 2023 at the soonest according to Brandon Bower in their customer service:Hello HeatherThat is what I mentioned in my last message. The axle bracket was the only piece out of stock and showed an ETA of Feb 2023. We will send it once we receive it, but that would be the soonest I can receive this part.Thank you,Brandon BrowerSupport Team1 -Received this generator prior to the first snow storm, unfortunately when I went to put it together it was missing all but two parts. It was missing the screw driver, spanner, spark plug wrench, wheel kit, and plug ends, making it useless while my power was out for a couple days. It is very heavy and almost impossible to move without the wheels. Called Duramax only to get a recording and no call back. I have emailed and still awaiting a response. Very frustrating. I should have gone local with this big purchase so at lease if things were missing I could go and get the items.2 - UPDATE: after a phone call, this review, and some emails I was sent a package with more parts, unfortunately there is still a part missing, a bracket for the wheel kit, making the generator still unusable because the axel for the wheels would only be attached to one side where the bracket is welded on the rod. I have emailed again and hope to get the parts soon before winter is over. (I tried to find a similar bracket at a big box store to no avail). I have again emailed for parts to be sent ASAP, so we'll see. SEE SECOND UPDATE ABOVE : (

Used this during Helene and Milton 2024.Only used propane. Runs about 7.5 hours on half load with a 15lb tank. make sure to use the proper gauge extension cords for your products. Choke needs to be about a quarter slide towards on until generator starts then push the slide to open all the way. No issues at all. Though the oil plug to drain the oil is tough to reach if you don't have a proper ratchet and it opens right over a support bar, so it's hard to get a container in there to catch the old oil. Ran a total of 51 hours with absolutely no issues. Yup, it's loud.

Although this is chinese support is based in california and is easy to call. Machine works great on propane. This is smaller than the other duromax i have which is trifuel but I have only run that one on gas. Great product for the price. Electric start is so nice.