Why would otter box make a defender without the protective screen? I have used defender cases for years and just realized this case is screen less.

Because it is much better product without a plastic built in screen protector. Just slapp your own high quality screen protector you can get on amazon for around $5-$10 and you have a full protection while getting rid of that ugly plastic. Otterbox, if you are listening never go back to that crappy plastic.

My case cracked and belt clip broke ... warranty? purchased november 2018

I love the Otterbox Defender series but their customer service is horrible. They acknowledge design flaws but fail to extend their warranty to cover them. Plus, you will have to take the case off to locate a virtually invisible serial number that they require before talking to you. Plan on taking a photo of the S/N too because they will want you to forward it with other photos of the problem if they do decide your issue is covered.

Item Dimensions	1 x 1 x 1 inches
Pattern	Solid
Theme	No Theme
Form Factor	Bumper
Color	BLACK
Finish Type	Matte
Material Type	Polycarbonate shell, Synthetic rubber slipcover, Polycarbonate holster
Additional Features	Alcohol-Free
Embellishment Feature	Kickstand
Screen Size	6.5 Inches
Compatible Devices	iPhone XS Max
Water Resistance Level	Waterproof
Compatible Phone Models	TIMELESS

OtterBox DEFENDER SERIES SCREENLESS Case Case for iPhone Xs Max - Retail Packaging - BLACK

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