Managing, Controlling, and Improving Quality

Good

It's okay. Had to buy for class, barely used, topics not really suited for a graduate student but I'm not going to argue with an easy curriculum.It's slightly dated material if you really, really look into the methodologies but otherwise works great as a 101 intro book.

This book is riddled with errors. There are typos on nearly every page, including within some of the formulas. Many of the example problems also have mistakes in them. This is the most unprofessionally produced textbook I've ever seen. This book is barely worth the cost of shipping. Do not purchase it if you have any other option.

Rented this book. Didn't even use it once.Great nonetheless.

For a text book on quality there are nothing but spelling and grammatical errors.

The book arrived on a Thursday when it was "expected" to arrive on the following Monday. Quick delivery! The book is in great condition (as stated new), no plastic or anything but definitely new condition. The only thing was that I had to sign for the book - and it would have been nice to know that ahead of time, but it doesn't matter as the book arrived days before it was supposed to. Overall no problems, great price and it only took 2 days to get here.